Stephanie Reis
Alpharetta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving problems and improving customer satisfaction. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Behavioral Health Technician
West Hollywood Addiction Treatment Center
West Hollywood, CA
01.2019 - 01.2021
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to activities and visitation areas to maintain standard of safety and security.
- Conducted client rounds to check on residents.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily reports to management.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Performed client intake procedures according to internal standards for new admissions.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Sales Consultant Manager
Total Tan
West Hollywood, CA
01.2018 - 08.2019
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Interpreted sales and pricing policies to departmental personnel and customers.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Production Coordinator
Milestone Venture Production Company
West Hollywood, CA
10.2015 - 10.2017
- Coordinated cost effective preproduction by coordinating with manufacturing and engineering departments.
- Created production schedules to forecast inventory for future supply and demand fluctuations and prevented material shortages and production downtime.
- Communicated scheduling with employees to promote on-time delivery.
- Created and maintained schedules and provided internal support for manufacturing teams.
- Reviewed in-house stock to determine materials availability for production jobs.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Sales and Marketing Representative
Live Nation
Atlanta, GA
05.2013 - 05.2014
- Identified and developed key operations and influencer relationships within targeted districts.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Communicated relevant information to internal and external stakeholders.
- Built local sales and marketing plan for each targeted district within defined territory.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Participated in skills development initiatives to promote team competence and success.
- Inventoried stock, placed product orders and verified receipts.
- Implemented advertising campaigns and prepared promotional materials.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
Education
Bachelor of Arts - Mass Communication
05.2013
Skills
- Excellent Customer Service Skills
- Upbeat and Positive Personality
- Complex Problem-Solving
- Efficient and Detail-Oriented
- Crisis Resolution
- Continuous Quality Improvement (CQI)
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Responding to Difficult Customers
- Critical Thinking
- Sales and Upselling
- Calm and Professional Under Pressure
Timeline
Behavioral Health Technician - West Hollywood Addiction Treatment Center
01.2019 - 01.2021
Sales Consultant Manager - Total Tan
01.2018 - 08.2019
Production Coordinator - Milestone Venture Production Company
10.2015 - 10.2017
Sales and Marketing Representative - Live Nation
05.2013 - 05.2014
Auburn University - Bachelor of Arts, Mass Communication