Stephanie Rivas
Dalton,GA
Summary
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Efficient Cashier Team Lead known for high productivity and ability to complete tasks swiftly. Possess strong skills in customer service, cash handling, and team management. Excel in communication, problem-solving, and adaptability, ensuring smooth operation of checkout processes and positive customer interactions. Committed to leading by example and fostering a collaborative work environment.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Cafe Ostro
Dalton, GA
01.2024 - Current
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Monitored cashier performance, providing feedback as needed.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Developed strong working relationships with team members to foster collaboration.
- Performed daily opening and closing procedures for the register area.
- Coordinated with other departments when additional support was needed during peak hours.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Processed refunds and exchanges according to company policy.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Receptionist
ravaa gowns
Dalton, GA
05.2023 - 11.2023
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Performed data entry tasks into various computer systems accurately and promptly.
- Updated daily log book with information about visitors entering the premises.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
High School Diploma -
Dalton High School
Dalton, GA05-2024
Skills
- Cashier training
- Empathy and patience
- Report generation
- Deposit preparation
- Problem-solving
- Punctual and reliable
- Staff motivation
- Workflow coordination
- Policy enforcement
- Heavy lifting
- Store opening and closing
- Cash handling expertise
- Flexible schedule
- Multitasking and organization
- Motivational skills
- Positive attitude
- Hospitality and accommodation
- Money handling
- Adaptability and dependability
- New hire training
- Product knowledge
- Coaching and mentoring
- Basic math
- Inventory management
- Team management
- Time management
- Conflict resolution
- Customer engagement
- Safety rules
- Team leadership
- Store policies enforcement
- Shift scheduling
- Team collaboration
- Payment processing
- Staff training
Timeline
Cashier Team Lead
Cafe Ostro
01.2024 - Current
Receptionist
ravaa gowns
05.2023 - 11.2023
High School Diploma -
Dalton High School