Stephanie Rodriguez
Gallup
Summary
Highly motivated Bank Teller with extensive customer service and sales experience. Reliable and upbeat bank teller successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths.
Overview
9
9
years of professional experience
Work History
Teller
First Financial Credit Union
12.2020 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Loan Champion
- Motivated team to get loan referrals every month
- Helped my team achieve up to 100 loan referrals for Dec 2023
Mobile Expert
T-Mobile US Inc.
12.2019 - Current
- Drove team revenue totals by bringing in over $5,000 or more in sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers with locating and choosing merchandise in any store department.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Answered questions about store policies and concerns to support positive customer experiences.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Hostess
Alicas Burritos Express
07.2017 - 09.2019
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Answering phone calls.
- Taking food and drink orders.
- Keep restaurant clean.
Bank Teller
Pinnacle Bank
03.2015 - 07.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reconciled cash drawer and resolved discrepancies.
Education
High School Diploma -
El Dorado High School
El Paso, TX06.2010
Skills
- Organization
- Excellent Customer service
- Problem resolution
- Relationship development
- Bilingual
Timeline
Teller
First Financial Credit Union
12.2020 - Current
Mobile Expert
T-Mobile US Inc.
12.2019 - Current
Hostess
Alicas Burritos Express
07.2017 - 09.2019
Bank Teller
Pinnacle Bank
03.2015 - 07.2017
High School Diploma -
El Dorado High School
Similar Profiles
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union
Milena ShirvanyanMilena Shirvanyan
Lead Teller at First Financial Credit UnionLead Teller at First Financial Credit Union
Vanessa VillanuevaVanessa Villanueva
Business Development Officer at First Financial Credit UnionBusiness Development Officer at First Financial Credit Union
OLIVIA ATKINSONOLIVIA ATKINSON
FINANCIAL SERVICE REPRESENTATIVE/TELLER at FIRST FINANCIAL CREDIT UNIONFINANCIAL SERVICE REPRESENTATIVE/TELLER at FIRST FINANCIAL CREDIT UNION
Nelly Santiago SantanaNelly Santiago Santana
Lead Clinical Nurse at GIMCLead Clinical Nurse at GIMC