Stephanie Romero
Philadelphia,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server /Take-Out Specialist
Olive Garden Restaurant
08.2018 - 03.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Dallas BBQ
07.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender /Server Trainer
Chevys Fresh Mex
05.2014 - 07.2018
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
No Degree - Health Studies
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Bushwick Leaders High School For Academic Excellence
Brooklyn, NY06.2009
Skills
- Bus Tables
- Food and Beverage Pairings
- Order Accuracy and Delivery
- High-Volume Dining
- Cool Under Pressure
- Cash Handling
- Dining Customer Service
Languages
Spanish
English
Timeline
Server /Take-Out Specialist
Olive Garden Restaurant
08.2018 - 03.2020
Server
Dallas BBQ
07.2018 - 03.2020
Bartender /Server Trainer
Chevys Fresh Mex
05.2014 - 07.2018
No Degree - Health Studies
Community College of Philadelphia
High School Diploma -
Bushwick Leaders High School For Academic Excellence
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