Stephanie Ruiz
My Life My Power
Homestead,FL
2
Languages
8
years of professional experience
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities in order to achieve team goals and drive success.
Work History
Billing Manager
11 Months- Manage and oversee billing operations for 13+ home health agency accounts, ensuring accurate claim submission, compliance, and timely reimbursement.
- Supervise a team of collectors, monitor performance, resolve escalations, and maintain strong productivity and quality standards.
- Facilitate appeals, provider communications, and issue resolution, improving reimbursement outcomes and strengthening payer relationships.
- Create and maintain Excel-based financial reports, analyze remittances, and track revenue trends to support leadership decision-making.
- Work across multiple insurance and home health EMR portals — including Kinnser, HHAeXchange, Axxess, IGEA, and others — to manage claims, verify data, and streamline billing workflows.
Billing Specialist
2 Years 2 Months- Resolved billing problems by researching issues and implementing solutions.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Maintained spreadsheets for payment data and critical financial information.
- Trained and mentored staff on procedures, compliance, and collections techniques to ensure adherence and efficiency.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
Sales Account Manager
11 Months- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Served as primary contact for clients, addressing individual needs to ensure optimal service.
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts) using quickbooks.
- Resolved customer conflicts promptly, providing tailored solutions to maintain satisfaction.
- Develop positive relationships with clients.
- Established sales targets for accounts to meet company objectives. sales account targets, aligned with company objectives.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Report on the status of accounts and transactions.
Human Resource Generalist
2 Years 7 Months- Updated human resource metrics on turnover and terminations, enhancing data accuracy and reporting efficiency.
- Facilitated criminal background checks for new hires, ensuring compliance and safety in hiring practices.
- Enabled transition of over a hundred employees from paper time sheets to electronic, eliminating manual time entry.
- Improved hiring decisions by collaborating with managers to develop comprehensive employment selection processes.
Laboratory Clerk
6 Months- Monitored and documented safety standards, ensuring compliance with regulatory requirements.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Doned and removed personal protective equipment (PPE) to ensure safety compliance.
- Oversaw in-person and curbside patient registration and processing.
- Documented COVID-19 screenings and results, facilitating accurate tracking history and follow-up actions in database.
Sales Representative
1 Year 2 Months- Directed guests to nearby attractions and distributed information on upcoming special events.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use. Negotiated price, terms of sales and service agreements.
- Greeted customers and assisted with merchandise selection, ensuring a smooth purchasing experience and fostering customer satisfaction.
- Promoted conversion of casual shoppers into customers by leveraging product knowledge to address needs and provide tailored solutions.
Education
Associates in Arts
Highschool Diploma
Skills
Accounts receivable management
Claims processing
Performance management
Payment processing
Billing review
Denial management
Collections experience
Report Generation
Training and mentoring
Personnel oversight
Client relations
Adaptability
Languages
English
Spanish
Software
- Quickbooks
- Microsoft Office
- Google Office
Timeline
Billing Manager
Synergy Consulting
09.2025 - CurrentRead More
Billing Specialist
My Life My Power
06.2024 - CurrentRead More
Sales Account Manager
Electronic Sign Supply
05.2023 - 04.2024Read More
Human Resource Generalist
Larkin Hospital Home Health
10.2020 - 05.2023Read More
Laboratory Clerk
Larkin Community Hospital
04.2020 - 10.2020Read More
Sales Representative
Island Queen Cruises
01.2019 - 03.2020Read More
Miami Killian Senior High
Highschool Diploma
Read More
Miami Dade College
Associates in Arts
Read More