Stephanie Saravia
Manchester,CT
Summary
Results-driven server with exceptional customer service skills and a strong work ethic. Proven ability to enhance guest experiences and improve team performance.
Bilingual professional with a solid background in customer service and team leadership. Strong communication skills and exceptional problem-solving abilities contribute to enhanced customer satisfaction and operational efficiency.
Experienced with legal research, case management, and client representation. Utilizes strong analytical skills to navigate complex legal issues and negotiate settlements effectively. Track record of providing comprehensive legal advice and maintaining high standards of professional conduct.
Overview
2027
2027
years of professional experience
Work History
Server
Joey Garlics
Manchester, CT
07.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Delivered food and beverages promptly, adhering to restaurant protocols and standards.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely delivery.
- Managed cash register transactions, processing payments efficiently and accurately.
Server
Olive Garden
11.2024 - 05.2025
- Trained new servers on menu items, service standards, and point-of-sale systems.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Supported inventory management by monitoring stock levels and assisting in ordering supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Manager of Restaurant
La Barriada Restaurant
Honduras, El Progreso
2020 - 2024
- Directed daily restaurant operations to ensure exceptional guest experiences and service quality.
- Implemented strategic marketing initiatives to enhance brand visibility and attract new clientele.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team culture.
- Developed and monitored budgets, controlling costs while maximizing profitability across all departments.
- Streamlined menu development processes, incorporating seasonal ingredients to enhance culinary offerings.
Private Attorney
Honduras
2016 - 2024
- Conducted legal research and provided analysis on case law and statutes.
- Drafted legal documents, including briefs, motions, and contracts.
- Assisted in preparing for court hearings and trials through meticulous documentation.
- Collaborated with clients to gather information and clarify legal matters.
- Developed case strategies based on thorough evaluation of legal precedents and evidence.
Customer Service Representative
HCE
Honduras
2012 - 2013
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted in processing orders, ensuring accurate and timely fulfillment of customer requests.
- Maintained up-to-date knowledge of product offerings to provide relevant information to customers.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Handled customer complaints with empathy, striving for swift resolutions and positive outcomes.
English Teacher
Eternity Christian School
Honduras, El Progreso
2011 - 2013
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented diverse teaching strategies to accommodate different learning styles.
- Facilitated classroom discussions to enhance student critical thinking skills.
- Assessed student performance through regular evaluations and feedback sessions.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
Education
Associate of Science - Law
Universidad Tecnologia De Honduras
El Progreso Yoro Honduras2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Legal research
- Legal analysis
- Bilingual fluent in Spanish And Expert in English
- Customer service
- Team leadership
- Verbal and written communication
- Time management
- Decision-making
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Olive Garden
11.2024 - 05.2025
Server
Joey Garlics
07.2024 - Current
Manager of Restaurant
La Barriada Restaurant
2020 - 2024
Private Attorney
2016 - 2024
Customer Service Representative
HCE
2012 - 2013
English Teacher
Eternity Christian School
2011 - 2013
Associate of Science - Law
Universidad Tecnologia De Honduras