Stephanie Scholfield
Valdosta,USA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
28
28
years of professional experience
Work History
Postal Support Employee
USPS, United States Postal Service
04.2024 - 01.2025
- Processed incoming and outgoing mail efficiently to ensure timely delivery.
- Operated various postal equipment, including sorting machines and scales, enhancing workflow efficiency.
- Assisted customers with inquiries and transactions, providing exceptional service and support.
- Maintained accurate inventory of postal supplies, ensuring availability for daily operations.
Warehouse Associate
Smith Drug Company (Integral Rx)
10.2021 - 09.2022
- Picked, packed, and stocked merchandise. Sorted, secured, and counted pre-scanned totes and cases for assigned routes.
- Followed warehouse policies and procedures to maintain a safe work environment.
- Worked collaboratively in a team and maintained a positive attitude to achieve desired outcomes.
Sales Associate
Ralph Lauren, Polo
11.2016 - 03.2017
- Provided excellent customer service.
- Delivered consistent experience aligned with RL Brand expectations.
- Participated in team training to achieve business results.
Supervisor Information Technology Specialist
United States Air Force
08.2000 - 11.2016
- Led a team of up to 22 personnel in diagnosing, installing, configuring, and repairing computer systems (DELL/HP/Lenovo) and software (Microsoft Office).
- Created employee training materials and procedures to ensure proper software and hardware protocols.
- Resolved technical issues for clients in person, over the phone, and via email.
- Set up, tested, and configured networks, desktops, laptops, and printers.
- Coordinated hardware and software repair processes with external vendors.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained personnel on equipment usage, enhancing team performance and compliance.
Information Manager
United States Air Force
10.1996 - 08.2000
- Updated employee paperwork and records. Scheduled appointments and maintained a master calendar.
- Set up new files and assigned tracking numbers.
- Drafted internal documents and memorandums.
- Liaised directly with customers to meet needs and ensure satisfaction.
Education
Bachelor of Science - Information Technology
University of Management And Technology
Arlington, VA01-2026
Associate of Science - Cybersecurity, Networking, Customer Support Specialist
Wiregrass Georgia Technical College
Valdosta, GA01-2021
Associate of Science - Networking
Wiregrass Georgia Technical College
Valdosta, GA04-2020
Associate of Science - Customer Support Specialist
Wiregrass Georgia Technical College
Valdosta, GA05-2019
Associate of Science - Information Technology
Community College of the Air Force
Montgomery, AL01.2013
Skills
- Clear verbal and written communication
- Strategic issue analysis
- Versatile in dynamic environments
- Meticulous attention to specifics
- Solid foundation in technical principles
Timeline
Postal Support Employee
USPS, United States Postal Service
04.2024 - 01.2025
Warehouse Associate
Smith Drug Company (Integral Rx)
10.2021 - 09.2022
Sales Associate
Ralph Lauren, Polo
11.2016 - 03.2017
Supervisor Information Technology Specialist
United States Air Force
08.2000 - 11.2016
Information Manager
United States Air Force
10.1996 - 08.2000
Associate of Science - Information Technology
Community College of the Air Force
Bachelor of Science - Information Technology
University of Management And Technology
Associate of Science - Cybersecurity, Networking, Customer Support Specialist
Wiregrass Georgia Technical College
Associate of Science - Networking
Wiregrass Georgia Technical College
Associate of Science - Customer Support Specialist
Wiregrass Georgia Technical College
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