Stephanie Scott
Denton,TX
Summary
Dependable Professional with a strong work ethic and self-motivated approach. Delivered exceptional results through excellent attention to detail and effective communication skills while managing multiple accounts and priorities. Experienced in collaborating with customers, retailers, underwriters, and financial companies in both remote and office settings.
Overview
21
21
years of professional experience
Work History
Broker Assistant/ Administrative Support
CRC Insurance Co
Dallas , TX
06.2005 - 06.2026
- Entered and processed new insurance submissions, then completed quoting and binding steps.
- Processed endorsements for additional premium and returned premium adjustments, ensuring accurate policy updates.
- Updated policy records for vehicle additions, removals, and driver changes.
- Processed policy cancellations and maintained accurate policy information
- Conducted thorough reviews of policies for accuracy and completeness, minimizing errors in documentation.
- Generated and maintained monthly Excel reports for over 70 accounts to track policy performance.
- Communicated with retailers and underwriters to resolve policy questions and issues
- Communicated professionally by telephone and email with retailers, underwriters, customers, and other business contacts
- Worked with finance companies regarding late payments and cancellation notices
- Managed multiple responsibilities and deadlines while maintaining accuracy and attention to detail
- Worked remotely for the final six years of employment while remaining self-sufficient and maintaining regular communication with the office
- Traveled monthly to the office for two to three days to collaborate with the team.
- Prepared expense reports for the team supervisor
- Demonstrated strong organizational, typing, data entry, and problem solving throughout a long-term career
Education
High School Diploma -
Libertyville High School
Libertyville, IL05-2001
Skills
- Insurance processing
- Policy management
- Regulatory compliance
- Excel reporting
- Data entry accuracy
- Customer relationship management
- Account Management
- Microsoft Outlook
- Microsoft Teams
- AIM
- ImageRite
- Remote Work
- Typing Accuracy
- Problem Solving
- Written & Verbal Communication
- Independent Work
Timeline
Broker Assistant/ Administrative Support
CRC Insurance Co
06.2005 - 06.2026
High School Diploma -
Libertyville High School