Stephanie Seiter
Fort Worth,TX
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and loyalty, notably at Coach. Excelled in relationship building and problem-solving, boosting repeat business through exceptional service. Demonstrated strong multi-tasking abilities and teamwork, contributing significantly to team targets. Skilled in accurate cash handling and fostering a welcoming store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Coach
04.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Fossil
01.2024 - 04.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Guest Service Associate / Key Holder
European Wax Center
08.2022 - 08.2023
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Key Holder
Grapevine Market on Main
11.2020 - 07.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Bachelor Of Science - Public Health
The University of Texas At Arlington
Arlington, TXBirdville High School
North Richland Hills, TX06.2021
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
Affiliations
Zeta Tau Alpha Fraternity - Membership Engagement and Social Event Coordinator
College Panhellenic Council - Vice President of Recruitment and Engagement
Timeline
Sales Associate
Coach
04.2024 - Current
Sales Associate
Fossil
01.2024 - 04.2024
Guest Service Associate / Key Holder
European Wax Center
08.2022 - 08.2023
Key Holder
Grapevine Market on Main
11.2020 - 07.2021
Bachelor Of Science - Public Health
The University of Texas At Arlington
Birdville High School
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