Open To Work
Stephanie Sellers
Charlotte,NC
Summary
Senior Executive Assistant with 8+ years of experience providing high-level administrative and operational support to executive leaders, including SLT and Corporate Officers. Proven ability to manage highly confidential matters, complex calendars and travel (domestic and international), executive communications, and high-stakes meetings in fast-paced, high-pressure environments. Known for discretion, sound judgment, proactive problem-solving, and anticipating executive needs with minimal supervision.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Hicks Media Inc
Braselton, GA
10.2018 - Current
- Provide comprehensive executive administrative support to CEO,CFO, and talent, managing highly confidential and business-critical matters daily.
- Serve as primary point of contact for internal and external executive leadership, maintaining professionalism, discretion, and sound judgment in all interactions.
- Manage all aspects of complex calendars, phone coverage, and travel arrangements for business and personal needs, including domestic and international travel.
- Proactively anticipate executive needs by preparing briefing materials, presentations, and background information for high-level internal and external meetings.
- Coordinate executive offsite, leadership meetings, team-building events, and recognition events, managing logistics, vendors, and materials.
- Process and reconcile expense reports accurately and timely ensuring compliance with company policies.
- Manage travel documentation and proactively adjust itineraries to accommodate last-minute changes and executive priorities.
- Interface regularly with SLT, Corporate Officers, and their executive assistants to ensure seamless coordination.
- Exercise exceptional discretion and integrity while handling sensitive personnel, financial, and strategic information.
- Initiate and manage purchase orders, office supplies, and administrative processes to support executive operations.
- Provide administrative backup support to senior-level management as needed in high-demand situations.
Road Manager / Executive Operations Support
Hicks Media Inc
Braselton, GA
01.2019 - Current
- Provided end-to-end operational, logistical, and administrative support for touring executives and talent, managing schedules, travel, accommodations, and daily priorities across multiple locations.
- Served as primary point of contact for venues, vendors, agents, and external partners, handling sensitive and confidential matters with professionalism and discretion.
- Managed complex, frequently changing travel arrangements (domestic and international where applicable), proactively resolving last-minute disruptions and ensuring continuity of operations.
- Coordinated after-hours and time-sensitive requests, maintaining work/life balance flexibility similar to executive-level support environments.
- Exercised sound judgment and crisis management skills in high-pressure, fast-paced settings, resolving issues independently while keeping leadership informed.
- Oversaw logistics and daily operations for a team of five, ensuring accountability, efficiency, and adherence to schedules.
- Prepared run-of-show documents, itineraries, and briefing materials to support leadership decision-making and smooth execution.
- Managed expenses, reconciliations, and vendor payments with accuracy and attention to detail.
- Maintained professional composure, presence, and maturity while representing leadership publicly and interfacing with senior stakeholders.
Customer Service Representative
Remi Service Center
Charlotte, NC
09.2016 - 10.2018
- Coordinate and dispatch service events according to contract coverage using the EMMA II system
- Track service activity, document case details, and maintain accurate customer and vendor records
- Serve as primary point of contact for customers and vendors via phone and email
- Process supply orders, service requests, quotes, billing inquiries, and part returns
- Follow up with clients and vendors to obtain updates and ensure timely resolution and satisfaction
- Escalate complex issues to appropriate departments and support management as needed
- Maintain professionalism while managing high-volume inquiries and sensitive information
- Collaborate with internal teams to support daily operations and service delivery
Customer Care Supervisor
Xerox/ Sprint
Charlotte, NC
10.2015 - 09.2016
- Supported leadership by coordinating daily operations, tracking performance metrics, and preparing reports
- Supervised and coached a 15-member team, ensuring compliance with quality standards and client expectations
- Managed escalations and sensitive customer matters with professionalism and discretion
- Led weekly performance meetings, documented action plans, and followed up on outcomes
- Streamlined processes and implemented best practices to improve efficiency and service quality
- Partnered with management to support staffing, training, and operational priorities
CCR/ Quality Assurance/ Lab Coach
Xerox/ Sprint
Charlotte, NC
11.2014 - 09.2015
- Provided administrative and operational support to supervisors and management teams
- Tracked, documented, and reported call quality data and performance trends
- Trained and onboarded new hires; prepared training materials and provided one-on-one coaching
- Served as point of contact in leadership absence, addressing escalations and team concerns
- Communicated professionally with internal teams and customers to resolve issues efficiently
Education
Bachelor of Arts - Criminal Justice
UNC Charlotte
Charlotte, NCBachelor of Arts - Internation Studies
UNC Charlotte
CharlotteBachelor of Arts - Politcal Science
UNC Charlotte
Charlotte, NCSkills
- Executive & Corporate Officer Support
- Confidential & Sensitive Information Handling
- SLT & Board-Level Interface
- Complex Calendar, Phone & Travel Management
- Domestic & International Travel Coordination
- Executive Communications (Internal & External)
- Crisis Management & Executive Decision Support
- Event Planning (Offsite, Recognition, Team Building)
- Purchase Orders & Office Operations
- High-Pressure, Fast-Paced Environments
- Discretion, Integrity & Professional Judgment
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Road Manager / Executive Operations Support
Hicks Media Inc
01.2019 - Current
Executive Assistant
Hicks Media Inc
10.2018 - Current
Customer Service Representative
Remi Service Center
09.2016 - 10.2018
Customer Care Supervisor
Xerox/ Sprint
10.2015 - 09.2016
CCR/ Quality Assurance/ Lab Coach
Xerox/ Sprint
11.2014 - 09.2015
Bachelor of Arts - Criminal Justice
UNC Charlotte
Bachelor of Arts - Internation Studies
UNC Charlotte
Bachelor of Arts - Politcal Science
UNC Charlotte