STEPHANIE SERRANO
Houston
Summary
Motivated and dependable retail professional with over one year of experience in customer service, sales, and retail operations. Promoted from Sales Associate to Shift Lead within six months due to strong leadership abilities, excellent communication skills, and accuracy in cash handling. Skilled in team leadership, customer service, problem-solving, and maintaining efficient store operations in fast-paced retail environments.
Overview
1
1
year of professional experience
Work History
Shift Lead
Walgreens
Houston
01.2026 - 06.2026
- Supervise daily store operations and assist team members throughout shifts.
- Provide excellent customer service and professionally resolve customer concerns.
- Perform cash handling duties, register management, safe counts, and cash balancing.
- Assist with opening and closing procedures.
- Delegate tasks and ensure completion of daily operational responsibilities.
- Train and support new employees on store procedures and customer service standards.
- Maintain inventory, stock merchandise, and organize sales floor displays.
- Support management in achieving store sales and operational goals.
Sales Associate
Walgreens
Houston
06.2025 - 01.2026
- Assisted customers with purchases, questions, and store services.
- Operated cash registers and processed transactions accurately.
- Maintained clean, organized, and fully stocked sales areas.
- Assisted with merchandising, inventory, and product displays.
- Delivered friendly and efficient customer service in a fast-paced environment.
- Helped resolve customer concerns while maintaining a positive shopping experience.
Education
High School Diploma -
Davis High School
05-2025
Skills
- Customer Service
- Leadership
- Communication Skills
- Cash Handling and Money Management
- Team Collaboration
- Problem Solving
- Time Management
- Retail Operations
- Inventory Management
- Point-of-Sale (POS) Systems
- Training and Team Support
- Attention to Detail
Timeline
Shift Lead
Walgreens
01.2026 - 06.2026
Sales Associate
Walgreens
06.2025 - 01.2026
High School Diploma -
Davis High School