Stephanie Sibert
Philadelphia,PA
Summary
Dedicated administrative professional with 7 years of experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and swift grasp of new knowledge, contributing effectively to team goals and patient care excellence while fostering positive experiences.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Childrens Hospital of Philadelphia
10.2021 - Current
- Actively participated in team meetings focused on improving workflows and enhancing overall practice
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Answered incoming calls, scheduled appointments and filed medical records.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Operating Room Assistant
Thomas Jefferson University and Hospitals
08.2020 - 10.2021
- Participated in OR suite turnaround procedures such as cleaning and case cart management.
- Assisted in transporting patients and equipment before and during surgical procedures.
- Ensured proper handling of specimens through accurate labeling, documentation, and transportation to labs for analysis.
- Upheld strict standards of infection control through consistent adherence to protocols related to sterilization, handling of contaminated materials, and hand hygiene practices.
Unit Secretary
Thomas Jefferson Hospital
10.2019 - 08.2020
- Maintained current and accurate medical records for patients.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Streamlined admission and discharge process for patients, reducing wait times and improving overall satisfaction.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
Unit Secretary
Temple Hospital
01.2018 - 10.2019
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
Unit Secretary
Thomas Jefferson Hospital
07.2016 - 12.2018
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Provided information for patient admissions and discharges to foster timely processing.
- Supported positive patient experience by promptly addressing inquiries and concerns
- Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
- Provided essential back-up support to nursing staff, allowing them more time for direct patient care activities.
Education
Bachelors - Healthcare Administration
Drexel University
Philadelphia, PA05-2026
Certificate - Medical Coding And Billing
Community College of Philadelphia
Philadelphia, PA06-2021
Skills
- Insurance verifying
- Customer service
- Patient confidentiality
- HIPAA compliance
- Medical terminology
- Data entry proficiency
- Payment processing
- Registration and scheduling
Timeline
Patient Service Representative
Childrens Hospital of Philadelphia
10.2021 - Current
Operating Room Assistant
Thomas Jefferson University and Hospitals
08.2020 - 10.2021
Unit Secretary
Thomas Jefferson Hospital
10.2019 - 08.2020
Unit Secretary
Temple Hospital
01.2018 - 10.2019
Unit Secretary
Thomas Jefferson Hospital
07.2016 - 12.2018
Bachelors - Healthcare Administration
Drexel University
Certificate - Medical Coding And Billing
Community College of Philadelphia
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