Stephanie Skeen
Huntsville ,TX
Summary
Dynamic Regional Manager at NRS with a proven track record in operations and staff development. Enhanced team performance through strategic planning and effective training, managing over 200 inspectors across 7 states. Successfully integrated new acquisitions while fostering a positive culture, driving accountability, and improving efficiency in logistical operations.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Overview
11
11
years of professional experience
Work History
Regional Manager
NRS
02.2017 - Current
- Established performance metrics to evaluate team success, driving accountability and continuous improvement initiatives. Responsible for 7 states and manage over 200 field inspectors.
- Enhanced team performance by providing regular coaching, training, and performance feedback to field inspectors.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes. Logistical operations including strategically routing trips to increase profit margin.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Established performance goals for field inspectors and provided feedback on methods for reaching those milestones.
- Maintaining a strong relationship with clients and handling complaints from insured's.
Social Media Manager/Technical Support Representative
Future Energy Savers
10.2014 - 02.2017
- Developed and executed social media strategies to enhance brand presence and engagement.
- Analyzed social media metrics to inform content creation and optimize performance.
- Collaborated with cross-functional teams to align marketing initiatives across platforms.
- Managed content calendars and scheduled posts for consistent audience engagement.
- Sole customer service representative for over 7,000 customers.
- Online technical support for Enphase monitoring system.
- Ambassador program leader.
- Organized and arranged special events; home and garden shows, solar shows, CA state fair.
Education
Elk Grove Highschool
Elk Grove, CA 08-2001
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
Timeline
Regional Manager
NRS
02.2017 - Current
Social Media Manager/Technical Support Representative
Future Energy Savers
10.2014 - 02.2017
Elk Grove Highschool
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