Stephanie Smith
McDonough,GA
Summary
Customer-oriented Store Manager offering over 20+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager
Carter’s
Macon , GA
07.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Store Manager
Kirkland’s
McDonough, GA
08.2022 - 07.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
RM
Cracker Barrel
McDonough, GA
03.2013 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Central High School
Macon , GA06-1993
Skills
- Employee Training
- Loss Prevention
- Store Merchandising
- Revenue Generation
- Talent Recruitment
- Promotional planning
- Operational budgeting
- Store operations oversight
- Competitor Monitoring
- Report Generation
- Payroll Management
- Customer Service Management
- Team Development
- Marketing and Promotions
Timeline
Store Manager
Carter’s
07.2023 - Current
Store Manager
Kirkland’s
08.2022 - 07.2023
RM
Cracker Barrel
03.2013 - 08.2022
High School Diploma -
Central High School
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