Stephanie Sorber
Rush,NY
Summary
Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Next Insurance
Rochester, New York
01.2012 - Current
- Assisted clients in selecting appropriate coverage options for their needs.
- Developed and implemented successful sales strategies to increase customer base.
- Identified opportunities for upselling additional products or services based on customer needs.
- Advised clients on coverage amounts needed based on individual circumstances.
- Negotiated with underwriters to obtain competitive rates for customers.
- Collaborated with underwriters to assess risks and determine policy terms and premiums.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Developed and executed effective sales strategies to meet and exceed monthly sales targets.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
Customer Service Representative
AP Intego
Rochester, New York
09.2009 - 01.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Rush-Henrietta Senior High School
Henrietta, NY06-2008
Some College (No Degree) - Liberal Arts
Monroe Community College
Rochester, NYSkills
- Salesforce CRM
- Persuasive negotiator
- Goals and performance
- Customer relationship building
- Excellent time management
- Email and phone etiquette
- Closing techniques
- Telephone sales
Timeline
Inside Sales Representative
Next Insurance
01.2012 - Current
Customer Service Representative
AP Intego
09.2009 - 01.2012
High School Diploma -
Rush-Henrietta Senior High School
Some College (No Degree) - Liberal Arts
Monroe Community College