Stephanie Steen
Dearborn Heights,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Public Safety Dispatcher
City of Detroit
01.2001 - Current
- Prioritize dispatch based on location and availability to ensure the closest, most appropriate resources are sent to each call
- Coordinate with police to provide scene safety for first responders
- Ensure all fire dispatchers receive their breaks and lunches implement a rotation break schedule to ensure citywide coverage at all times
- Ensure reports are promptly and accurately forwarded to the proper departments.
- Conducted thorough documentation of calls and incidents for accurate record-keeping and reporting.
- Implemented workflow enhancements that reduced response times and improved service delivery efficiency.
- Coordinated communication between law enforcement, fire, and medical teams during critical incidents.
Education
University Of Mercy Liberal Arts Program -
Detroit, MI02.2004
Associates of Arts - Computer Information Systems
Lewis College of Business, Detroit, MI05.2003
Electronics and Computer Technology Diploma -
National Institute of Technology03.2000
Word Processing Certificate -
Lawton School, Detroit, MI12.1988
High School Diploma -
Southeastern High School, Detroit, MI01.1988
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Incident documentation
Other
- APRIL 2005 Detroit Fire Department Citation
- APRIL 2018 Medical First Responder
- SEPTEMBER 2015 Diploma International Academy of Emergency Medical Dispatch
Military Service
None
Timeline
Public Safety Dispatcher
City of Detroit
01.2001 - Current