Stephanie Stevenson
Riverdale,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
11.2022 - Current
- Complete patient check in/out
- Confirm and update patient information and insurance
- Collect copayments
- Communicate with patients and guest including greeting them, confirming identity and providing necessary information related to patients visit
- Complete patient registration
- Scan documents/medical records
- Import new patient referrals
- Balance end of day cash drawer
- Schedule/reschedule patient follow up appointments
- Inform patients of any delays or changes in appointments
- May perform clerical duties as assigned
Patient Access Representative
North Shore University Health System
05.2018 - 09.2022
- Answered telephones, schedule appointments, register patients, and perform other clerical duties as needed
- Answered and screened all telephone calls in a prompt and courteous manner
- Verified patient insurance eligibility and entered patient information into system.
- Used the computer system to schedule new and returning patient’s appointments for Radiology
- Updated the physicians’ daily schedules in the system
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
Prestige Staffing
01.2018 - 05.2018
- Patient check in/out
- Confirmed and updated patient information and insurance
- Collected copayments
- Communicated with patients and guest including greeting them, confirming identity and providing necessary information related to patients visit
- Completed patient registration
- Imported new patient referrals
- Balanced end of day cash drawer
- Inform patients of any delays or changes in appointment status
Education
High School Diploma -
Michelle Clark High School
Chicago, ILSkills
- Epic
- Customer Service
- Microsoft Office
- Scheduling
- Microsoft Word
- Billing, EMR
- Patient Registration
- HIPAA Compliance
Timeline
Patient Service Representative
Northwestern Medicine
11.2022 - Current
Patient Access Representative
North Shore University Health System
05.2018 - 09.2022
Patient Service Representative
Prestige Staffing
01.2018 - 05.2018
High School Diploma -
Michelle Clark High School
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