Stephanie Stevenson
New Haven,CT
Summary
Experienced operations manager with a strong background in team leadership, staff training, inventory control, and customer service. Known for keeping daily operations efficient, organized, and guest focused.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Manager
Panera Bread
04.2015 - Current
- Directed daily café operations, ensuring consistent service, quality, and guest satisfaction.
- Scheduled staff to balance labor coverage, peak traffic, and operational needs.
- Monitored inventory levels and coordinated ordering to support product availability.
- Trained associates on Panera standards, POS procedures, and food safety expectations.
- Resolved guest concerns promptly to maintain positive service recovery and loyalty.
- Reviewed cash handling procedures and safeguarded registers during shift operations.
- Coached team members to improve productivity, accuracy, and shift execution.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
General Manager
Burger King
02.2021 - 07.2023
- Directed restaurant operations, aligning staffing, service, and food quality with brand standards.
- Oversaw labor scheduling, reducing coverage gaps and maintaining efficient shift execution.
- Managed inventory ordering, controlling stock levels and minimizing waste across daily operations.
- Enforced food safety procedures, ensuring consistent compliance with sanitation requirements.
Store Manager
Madrag and 10 Spot
08.2017 - 09.2019
- Directed daily store operations, ensuring smooth sales floor execution and team accountability.
- Supervised inventory control, receiving, and stock replenishment to maintain product availability.
- Implemented visual merchandising updates aligned with brand presentation and seasonal floor sets.
- Trained associates on customer service standards, merchandising, and register procedures.
- Scheduled staff based on traffic patterns, workload demands, and coverage needs.
- Enforced loss prevention practices and compliance with company policies and procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Education
High School Diploma -
Wilbur Cross High School
New Haven, CTSkills
- Operations management
- Staff management
- Shift scheduling
- Inventory management
- Communication skills
- Training development
- Team management
- Coaching and mentoring
- Policy implementation
- Reporting
- Task delegation
- Time management
- Documentation and reporting
- Verbal and written communication
- Coaching
- Policy development
- Relationship building
- Computer skills
- Goal setting
- Hiring and training
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified food Saftey, [Company Name] - [Timeframe]
Languages
English
Professional Working
Timeline
General Manager
Burger King
02.2021 - 07.2023
Store Manager
Madrag and 10 Spot
08.2017 - 09.2019
Manager
Panera Bread
04.2015 - Current
High School Diploma -
Wilbur Cross High School