Stephanie Stone
Youngsville,LA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
Sales Associate
Family Dollar
Mesa, AZ
04.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Office Assistant
OM&A Enterprise
Lafayette, LA
11.2019 - 10.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Scheduled and coordinated travel arrangements for office staff members.
- Monitored security to help maintain equipment, data and information safety.
Sales Associate
Albertsons Grocery Store
Frisco, TX
01.2006 - 11.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Promoter
Waterfall
Dallas, TX
08.2004 - 10.2009
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Identified product features to promote in ad campaign.
- Analyzed data obtained from consumer feedback surveys, identifying areas for improvement in marketing efforts or product offerings.
- Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
- Provided exceptional customer service, addressing inquiries promptly and ensuring a positive shopping experience for all patrons.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
- Participated in ongoing professional development opportunities to continuously refine sales skills and stay current on industry trends.
- Utilized social media, email and web to notify people of sales promotions, events and product launches.
- Recommended specific product options to meet customer needs.
Education
General Studies - General Studies
Cy-Fair High School
Cypress, TX05.2002
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Problem-Solving
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Cash Handling
- Outgoing Personality
- Money Handling
- Cash Register Operation
- Flexible Schedule
- Verbal/written communication
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Store Opening and Closing
- Customer Needs Assessment
- POS System Operation
- Meeting deadlines
- Merchandising knowledge
Affiliations
1. Jeremy Nash: Store Manager @ Family Dollar
(480)376-5102
865 S. Dobson Rd. Mesa AZ. 85202
2. Robert Penny: OMA Enterprise owner
(337)255-0072
208 Grand Ave. Lafayette LA.
3. Chris Massey: Assistant Store Manager at Family Dollar
(480)527-3723
865 S. Dobson Rd. Mesa AZ. 85202
4. Tami J. Begay: Assistant Store Manager at Family Dollar
(480)510-2851
865 S. Dobson Rd. Mesa AZ. 85202
Timeline
Sales Associate
Family Dollar
04.2023 - 03.2024
Office Assistant
OM&A Enterprise
11.2019 - 10.2022
Sales Associate
Albertsons Grocery Store
01.2006 - 11.2009
Sales Promoter
Waterfall
08.2004 - 10.2009
General Studies - General Studies
Cy-Fair High School