Stephanie Suomi
Houston,Texas
Summary
Capable customer service professional. Successful in exceeding customer expectations, multitasking and maintaining a sense of humor in the most demanding environments. Strong history of exceptional service in food and beverage establishments. Passionate about creating an unforgettable customer experience and maintaining long term customer relationships. Focus on delivering quality service and unparalleled support. Proficient in customer service best practices, POS system, and TABC guidelines.
Overview
15
15
years of professional experience
Work History
Bartender
Three Sheets Bar And Grill
Houston, TX
08.2023 - Current
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Uphold strict regulations for safe alcohol service and food safety.
- Keep bar presentable and well-stocked to meet customer needs.
- Foster relationships with new and repeat customers.
- Serve high customer volumes during special events, nights, and weekends.
- Regularly clean and sanitize bar area, refrigeration and storage areas.
- Prepare garnishes by evenly slicing and pitting fruits.
Assistant Manager
Domino's Pizza
Houston, TX
03.2021 - Current
- Supervise day-to-day operations to meet performance, quality, and service expectations.
- Monitor cash intake and deposit records.
- Complete inventory counts to verify stock levels.
- Mentor team members.
- Open and close store and monitor shift changes.
- Use industry expertise and customer service skills to calmly resolve customer concerns.
- Train staff on policies, procedures and on safe equipment use.
- Maintain a positive attitude in a busy, customer-focused environment.
- Handle customer inquiries, take phone orders, route deliveries, accept payments and assist team members with product preparation.
Delivery Driver
Domino's Pizza
Houston, TX
03.2021 - Current
- Complete on-time deliveries by choosing best and most efficient routes.
- Follow oral and written instructions and use GPS technology.
- Work scheduled hours as required and take on additional shifts as needed during holidays and busy periods.
- Assist with customer inquiries and complaints in a polite and professional manner and promptly escalate to store manager for final resolution.
- Reconcile all customer orders with final product before completing delivery services.
Bartender
Packard's Pub
Houston, TX
04.2022 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Organized preparation and decoration for special events.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet the day to day customer needs.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Fostered strong relationships with new and repeat customers.
- Regularly cleaned and sanitized bar area, refrigeration and storage areas.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Mr. C's Irish Pub
Houston, TX
02.2021 - 04.2022
- Served high customer volumes during special events, nights, and weekends.
- Fostered strong relationships with new and repeat customers.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, refrigeration, and storage areas.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
Bartender
Angelo's
Forest Park, IL
01.2019 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Fostered strong relationships with new and repeat customers.
- Adhere to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
- Kept bar presentable and well-stocked to meet customer needs.
- Responsible for menu development, food preparation, kitchen and bar inventory and beverage orders.
- Explained daily specials and beverage promotions to help exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Built and maintained relationships with vendors to manage orders and costs.
Bartender
Nel's Old Time Inn
Lisle, IL
01.2019 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Kept bar presentable and well-stocked to meet customer needs.
- Fostered strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared garnishes by evenly slicing and pitting fruits.
Delivery Driver/Customer Service Representative
Dominos's Pizza
Downers Grove, IL/Lisle, IL
01.2010 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every internal and external customer by sharing knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handled time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to build on the customer service experience and to help exceed team goals.
- Trained new employees on company operations, policies, and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Completed on-time and rush deliveries by choosing best and most efficient routes.
- Maintained a positive, team focused attitude in a busy, customer-focused environment.
- Followed oral and written instructions and used GPS technology.
- Worked scheduled hours as required and took on additional shifts during holidays and busy periods.
Education
High School Graduate -
Downers Grove North High School
Downers Grove, IL05.2009
Skills
- Reconciling Cash Drawers
- Ordering Bar Supplies
- Food Preparation and Safety
- Suggestive Selling
- Organizational Abilities
- High-Volume Environments
- Handling Difficult Customers
- Food Delivery and Service
- Food Sales and Promotion
- Forecast Preparation
- Health Code Compliance
- Cash Register Operation
- Custom Drink Preparation
- Responsible Alcohol Service
- Preparing Garnishes
- New Hire Training
- Storage Processes
- Credit and Cash Transactions
- Engaging Customers
- Age Identification and Compliance
- Stamina and Endurance
- Patron Experiences
- Aloha POS
- Energetic and Outgoing
- Safe Food Handling Procedures
Timeline
Bartender
Three Sheets Bar And Grill
08.2023 - Current
Bartender
Packard's Pub
04.2022 - 09.2023
Assistant Manager
Domino's Pizza
03.2021 - Current
Delivery Driver
Domino's Pizza
03.2021 - Current
Bartender
Mr. C's Irish Pub
02.2021 - 04.2022
Bartender
Angelo's
01.2019 - 01.2022
Bartender
Nel's Old Time Inn
01.2019 - 01.2021
Delivery Driver/Customer Service Representative
Dominos's Pizza
01.2010 - 01.2022
High School Graduate -
Downers Grove North High School