Stephanie Taylor
Wellington,FL
Summary
Experienced behavioral health admissions professional with a strong background in substance use treatment, clinical prescreening, insurance verification, referral coordination, and client placement. Skilled in guiding clients and families through the admissions process, collaborating with clinical and referral partners, and resolving barriers to care. Previous leadership experience supervising admissions teams and improving workflow efficiency.
Overview
4
4
years of professional experience
Work History
Admissions Coordinator
Novara Recovery Center
10.2025 - Current
- Coordinate the admissions process for individuals seeking substance use and mental health treatment, from initial inquiry through scheduled admission.
- Conduct comprehensive pre-screening assessments to determine clinical needs and appropriate levels of care.
Verify insurance benefits and explain coverage, out-of-pocket costs, and financial expectations to prospective clients and families. - Collaborate with clinical, medical, utilization review, and finance teams to determine admission eligibility and ensure a seamless intake process.
- Build and maintain relationships with hospitals, detox facilities, treatment centers, case managers, and other referral partners.
- Coordinate client transfers, transportation, medical records, and discharge-to-admission planning with referring providers.
- Maintain accurate documentation of leads, assessments, referrals, and admissions using Salesforce and other admissions platforms.
- Provide compassionate support to clients and families while addressing barriers to treatment and facilitating timely placement.
Admissions Supervisor
Banyan Treatment Centers
12.2024 - Current
- Supervise, direct, and monitor admission specialists to ensure compliance with policies and procedures for client screening and admission
- Develop and maintain professional relations with referral partners
- Manage and authorize all admissions, confirming client eligibility for coverage based on insurance policy and criteria detailed in assessment.
- Ensuring timely completion of all tasks throughout the day, monitoring agent availability, daily census and bed boards.
Admissions Coordinator
Banyan Treatment Centers
07.2023 - 12.2024
- Cultivated relationships with prospective clients, guaranteeing adequate insurance coverage and performing clinical assessments
- Coordinating transport logistic and bed assignments
- Resolved any issues related to the admission process in a timely manner.
Sales Representative
Travel Now
07.2022 - 08.2023
- Managed all prospective customer correspondence, encompassing calls and emails.
- Assess client needs, propose relevant products and services
- Accelerate resolution of customer issues and complaints to enhance satisfaction
Education
High School -
Orange Park High School
Orange Park, FL01-2013
Skills
- Salesforce, Call Tracking Metrics, Kipu, Verify, NaviNet
- Outlook, Teams, Microsoft Excel, Microsoft Word, Sharepoint
- Intake Coordination, Insurance Verification
- Employee supervision
- Excellent communication
- Multitasking, Motivated, Self Starter, Punctual, Detail Oriented
- Strong organization
- Data verification
Timeline
Admissions Coordinator
Novara Recovery Center
10.2025 - Current
Admissions Supervisor
Banyan Treatment Centers
12.2024 - Current
Admissions Coordinator
Banyan Treatment Centers
07.2023 - 12.2024
Sales Representative
Travel Now
07.2022 - 08.2023
High School -
Orange Park High School