STEPHANIE TELLEZ
Houston,TX
Summary
10+ years in automotive customer support across sales and service departments. Strengths include conflict resolution, prioritization, multitasking, and critical problem-solving with minimal oversight. Consistently balances company objectives with customer needs to improve retention and satisfaction.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Customer Advocate
Safelite AutoGlass
Houston, TX
08.2025 - Current
- Customer satisfaction improved through prompt call handling, appointment confirmation, service explanation, and inquiry resolution.
- Accurate service delivery was supported through coordination with technicians and customers and timely communication of schedule changes or delays.
- Clear customer communication was maintained by reviewing work orders and appointment details and sharing updates, rescheduling needs, and parts issues.
- Billing and tender issues were resolved through careful checkout processing, payment verification, and transaction review.
- Service readiness was supported through coordination with technicians, warehouses, insurance partners, and internal teams on parts availability, work orders, pricing, and service requirements.
- Inventory control stayed organized through tracking automotive glass parts, supporting warehouse pickups, receiving, and organizing.
- Service continuity was protected by resolving inventory discrepancies and arranging replacement parts for damaged, incorrect, or special orders.
CSR - Customer Service Representative
Import Glass Corp
Houston, TX
09.2024 - 06.2025
- Delivered customer service by resolving product, order, and service inquiries to enhance customer satisfaction.
- Trained new employees on product knowledge, sales techniques, and customer service procedures.
- Received, organized, picked, packed, and prepared customer orders according to specifications.
- Ensured accuracy of inventory records through cycle counts and reconciliation of discrepancies, supporting efficient operations.
- Executed audits to identify and rectify operational discrepancies, contributing to improved accuracy and compliance.
Police Cadet
Houston Police Department
Houston, TX
09.2023 - 09.2024
- Attended Houston Police Department academy training on patrol procedures and city ordinances.
Service Advisor
Mac Haik Auto Group
Houston, TX
02.2023 - 09.2023
- Explained recommended repairs and maintenance while building customer trust and satisfaction.
- Utilized CDK and Dealer Connect for efficient management of customer and service information, enhancing communication.
- Scheduled appointments, followed up with customers, and coordinated vehicle service needs to ensure timely service delivery.
- Managed high-volume customer inquiries and worked with technicians to prioritize repair orders based on urgency and parts availability.
- Coordinated vehicle drop-off and pick-up logistics, ensuring smooth transitions and followed up after service completion to reinforce customer satisfaction.
Service Writer / Parts Associate / Sales
Sonic Automotive - Team Mancuso Powersports
Houston, TX
06.2020 - 07.2023
- Provided customer service, wrote service recommendations, assisted with parts operations, and supported vehicle and power sports sales.
- Cultivated strong customer relationships by leveraging product knowledge and effective communication for follow-up and problem resolution.
- Recorded customer interactions, service history, and vehicle information in CRM systems to enhance service delivery.
- Processed parts returns and coordinated with suppliers to ensure accurate credits, refunds, and return shipments.
- Used inventory systems to track parts and maintain accurate records.
Assistant Store Manager
AT&T / Vital Wireless
Houston, TX
12.2018 - 06.2020
- Managed store operations including opening, closing, cash handling, inventory, and customer service to ensure optimal store performance.
- Established employee and store goals, aligning them with daily sales and operational objectives to drive performance.
- Supported recruitment and training processes by assisting with interviewing, hiring, onboarding, and employee development initiatives.
Stock Lead
GUESS?, Inc.
Houston, TX
06.2015 - 07.2018
- Coordinated incoming and outgoing shipments, e-commerce fulfillment, packaging, and back-stock organization to ensure smooth operations.
- Received, checked, and processed apparel shipments for store inventory.
- Organized stockroom for GUESS retail merchandise and backroom replenishment.
- Trained team members in stockroom procedures and inventory organization to enhance team efficiency.
- Prioritized stockroom tasks to support selling floor product flow.
Education
High School Diploma - Criminal Justice, Coursework
Houston Community College
10-2026
Skills
- Customer Service
- Automotive Service
- CDK
- Dealer Connect
- Parts & Purchasing
- Inventory Management
- Service documentation
- Auto Estimating
- Microsoft Office
- Microsoft Excel
- Sales support
- Communication
Personal Information
Driving License: Driver's License
Certification
- Driver's License
- Motorcycle License
Languages
Spanish
Professional
Timeline
Customer Advocate
Safelite AutoGlass
08.2025 - Current
CSR - Customer Service Representative
Import Glass Corp
09.2024 - 06.2025
Police Cadet
Houston Police Department
09.2023 - 09.2024
Service Advisor
Mac Haik Auto Group
02.2023 - 09.2023
Service Writer / Parts Associate / Sales
Sonic Automotive - Team Mancuso Powersports
06.2020 - 07.2023
Assistant Store Manager
AT&T / Vital Wireless
12.2018 - 06.2020
Stock Lead
GUESS?, Inc.
06.2015 - 07.2018
High School Diploma - Criminal Justice, Coursework
Houston Community College