Stephanie Thornton
Jacksonville ,FL
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
16
16
years of professional experience
Work History
ER Veterinary Technician
Capital Veterinary Specialists
07.2020 - Current
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Obtained patient history from owners and performed physical examinations.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Maintained detailed records of animal health care and diagnostic treatments.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Veterinary Surgical Technician
VCA Fleming Island Pet Hospital
10.2015 - 07.2020
- Answered owner animal health questions and advised on best care practices.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Maintained detailed records of animal health care and diagnostic treatments.
- Obtained patient history from owners and performed physical examinations.
- Educated clients on nutrition, preventive health and other animal care.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Fuel Center Manager
Kroger
03.2008 - 05.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Millington High School
Millington, TN05.2007
Skills
- Prioritization
- Multi-Line Phone Talent
- Professional Telephone Demeanor
- Active Listening
- Conflict Resolution
- Proofreading
- Client Relations
Timeline
ER Veterinary Technician
Capital Veterinary Specialists
07.2020 - Current
Veterinary Surgical Technician
VCA Fleming Island Pet Hospital
10.2015 - 07.2020
Fuel Center Manager
Kroger
03.2008 - 05.2014
High School Diploma -
Millington High School
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