Stephanie Torres
San Tan Valley,Arizona
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication with analytical and attentive nature. Excellent at achieving aggressive sales goals. Fluent in Spanish and skilled at building connections to promote solid growth. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
9
9
years of professional experience
Work History
Sr Sales Agent
CSAA Insurance Group, AAA Insurer
Glendale, AZ
09.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies
- Collaborated with team leaders and sales team to communicate targets and boost revenue
- Assisted with new hire nesting providing hands-on training and mentoring
- Organized team efforts to maximize production
Sales Agent/Customer Service
AALL Insurance
Phoenix, AZ
08.2016 - 09.2017
- Collecting insurance premiums, managing cash and ensuring accuracy
- Renewing and or amending existing policies
- Understanding company policies & procedures
Personal Assistant
Allstate Insurance
Phoenix, AZ
02.2015 - 08.2016
- Organized appointments, emails and faxes often corresponding on behalf of management
- Key holder, responsible for the open & close of daily operations
- Maintain strong clientele relationship
- Organized personal and professional calendars and supplied reminders of upcoming meeting/events.
Billing Specialist
American Family Insurance
Phoenix , AZ
01.2013 - 02.2015
- · High call volume call center, processing payments & billing solutions.
- · Perform task, such as maintaining records & handle policy renewals.
- · Taking calls from third party financial institutions requesting mortgage and loan information.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ03.2024
High School Diploma -
Camelback High
05.2011
Skills
Bilingual
Time Management
Strategic Planning
Written & Verbal Communication
Systems & Software Programs
Public Speaking
Adaptability
Timeline
Sr Sales Agent
CSAA Insurance Group, AAA Insurer
09.2017 - Current
Sales Agent/Customer Service
AALL Insurance
08.2016 - 09.2017
Personal Assistant
Allstate Insurance
02.2015 - 08.2016
Billing Specialist
American Family Insurance
01.2013 - 02.2015
Associate of Arts - Business Administration
University of Phoenix
High School Diploma -
Camelback High