Stephanie Velez
Madison
Summary
Successful maintenance coordinator with several years of experience in maintaining facilities through manual dexterity. Deadline-driven in quickly responding to emergency maintenance requests and managing the priority level of day-to-day tasks. Focused on maintaining essential information about repairs when documenting work orders.
Overview
5
5
years of professional experience
2018
2018
years of post-secondary education
Work History
Maintenance Coordinator
Caribou Property Management
Madison
10.2023 - Current
- Coordinated maintenance schedules for diverse residential properties under management.
- Managed vendor relationships to ensure quality service and timely repairs.
- Oversaw maintenance requests, prioritizing urgent issues for prompt resolution.
- Communicated with tenants regarding maintenance updates and service timelines.
- Coordinated property tours for potential tenants and answered inquiries.
- Maintained detailed records of tenant applications and lease agreements.
Customer Service Representative
Franklin Fueling Systems Inc.
Madison
03.2023 - 08.2023
- Assisted customers with inquiries and provided product information.
- Processed orders and handled returns efficiently.
- Maintained accurate records of customer interactions and transactions.
- Identified needs of customers promptly and efficiently.
- Processed customer orders accurately using order management software.
Customer Service Representative
Great Wolf Lodge
Madison
01.2021 - 10.2021
- Assisted customers with inquiries and provided product information.
- Processed orders and handled returns efficiently.
- Maintained accurate records of customer interactions and transactions.
Education
West High School
Madison, WISkills
- Customer service
- Order management
- Data entry
- Record keeping
- Problem solving
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Maintenance Coordinator
Caribou Property Management
10.2023 - Current
Customer Service Representative
Franklin Fueling Systems Inc.
03.2023 - 08.2023
Customer Service Representative
Great Wolf Lodge
01.2021 - 10.2021
West High School