Stephanie Viera
Kissimmee,FL
Summary
Experienced server and hostess with solid background in food service. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
4
4
years of professional experience
Work History
Server
Uncle Julios
Orlando, FL
03.2024 - Current
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Sales Associate/Keyholder
Cotton On Group
Orlando, FL
08.2022 - 03.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures and customer services.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Replenished retail merchandise and displays to deliver strong visual presentation.
Maitre D'
STK Orlando
Orlando, FL
02.2022 - 07.2022
- Checked in and greeted guests warmly and respectfully, cited accurate wait times, escorted customers to seats and catered cheerfully to guests requiring extra attention.
- Maintained thorough knowledge of current menus, guest services, activities, dining options, local attractions and historical information and answered guest questions articulately.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered telephone to provide dining information and take reservations.
Hostess/Cashier
Tavistock, Restaurants LLC
Orlando, FL
01.2020 - 11.2020
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Guided guests to appropriate seating for party size, provided with menus and silverware.
- Served drinks and prepared specialty beverages.
- Took orders, prepared foods and processed payments.
Education
Associate of Arts - General Studies
Valencia College
Kissimmee, FLAssociate of Science - Radiologic Technology
Keiser University
Orlando, FLSkills
- Customer Service
- Problem Solving
- Detail Oriented
- High-volume dining
- Time Management
- POS Systems
- High-energy attitude
- Team Player
- Product organization
- Liquor, wine, and food service
Timeline
Server
Uncle Julios
03.2024 - Current
Sales Associate/Keyholder
Cotton On Group
08.2022 - 03.2024
Maitre D'
STK Orlando
02.2022 - 07.2022
Hostess/Cashier
Tavistock, Restaurants LLC
01.2020 - 11.2020
Associate of Arts - General Studies
Valencia College
Associate of Science - Radiologic Technology
Keiser University