Stephanie Villegas
Streamwood,IL
Summary
Compassionate and dedicated Behavioral Health Technician at Ascension, skilled in patient observation and crisis intervention. Proven ability to enhance patient care through effective communication and teamwork, while maintaining accurate documentation. Recognized for implementing individualized treatment plans that significantly improved patient outcomes and satisfaction.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Ascension
Hoffman Estates, IL
12.2025 - Current
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in implementing individualized treatment plans and therapeutic activities.
- Provided emotional support and crisis intervention for patients in distress.
- Documented patient progress and maintained accurate records in electronic health systems.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Educated patients on coping mechanisms and healthy lifestyle choices.
- Conducted client rounds to check on residents.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Medical Assistant
Suburban Women's Health Specialists
Elgin, IL
03.2025 - 09.2025
- Assisted in patient intake and medical history documentation to ensure accurate records.
- Scheduled appointments and coordinated follow-ups to enhance patient care continuity.
- Prepared examination rooms and sterilized equipment to maintain a safe environment.
- Managed electronic health records efficiently, ensuring data accuracy and compliance with regulations.
- Educated patients on treatment plans and wellness strategies, improving overall health outcomes.
- Collaborated with healthcare providers to streamline patient flow and reduce wait times.
- Monitored inventory levels of medical supplies, facilitating timely reordering processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Vaccinations.
CNA
Ascension ABMC
Elk Grove Village, IL
09.2024 - 05.2025
- Provided patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of patient rooms to ensure safe environment.
- Assisted in the implementation of individualized care plans, enhancing patient comfort and satisfaction.
- Collaborated with interdisciplinary teams to coordinate effective patient care strategies.
- Educated patients and families on health management techniques for improved recovery outcomes.
- Documented patient observations accurately in electronic health records for continuity of care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
PCT/ Medical Assistant
Well Now Health
Glendale Heights, IL
01.2024 - 09.2024
- Monitored patient vitals and reported changes to nursing staff for timely interventions.
- Assisted in the administration of prescribed treatments and medications per healthcare protocols.
- Supported patient mobility and comfort during daily activities, enhancing overall care experience.
- Maintained cleanliness and organization of patient care areas to promote safety and efficiency.
- Collaborated with multidisciplinary teams to ensure comprehensive patient assessment and planning.
- Documented patient interactions accurately in electronic health records, ensuring compliance with regulations.
- Trained new staff on operational procedures and best practices within a fast-paced clinical environment.
- Implemented process improvements that optimized workflow, reducing wait times for patients significantly.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Vaccinations
Phlebotomist
Alverno Laboratory
Elk Grove Village, IL
02.2022 - 02.2024
- Collected blood samples from patients following established protocols and safety procedures.
- Assisted in maintaining laboratory equipment to ensure optimal performance and reliability.
- Performed venipunctures and capillary punctures with high accuracy and patient comfort.
- Documented patient information and test results accurately in electronic health records system.
- Collaborated with healthcare professionals to streamline sample collection processes and improve patient experience.
- Monitored inventory of supplies, ensuring availability for efficient laboratory operations.
- Trained new staff on proper phlebotomy techniques and laboratory safety standards.
- Implemented best practices for infection control, enhancing overall workplace safety and compliance.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- COVID 19 swabbing testing.
Education
No Degree - Phlebotomy
Avid CNA
Streamwood, ILNo Degree - Nursing
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Bartlett High School
Bartlett, IL05.2020
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- Patient observation
- Case documentation
- Rounds management
- Patient assessment
- Medication administration
- Emergency response
- Records maintenance
- Incident reporting
- Safety management
- Activity monitoring
- Housekeeping skills
- ADL support
- Time management
- Multitasking and organization
- Team collaboration
- Infection control
- Data collection
- Activities of daily living management
- HIPAA requirements
- Critical thinking
- Decision-making
- Behavior observation
- Behavioral health
- Vitals monitoring
- Inpatient treatment
- Heartsaver CPR AED
- Employee training
Certification
CNA
Phlebotomist
CCMA
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Behavioral Health Technician
Ascension
12.2025 - Current
Medical Assistant
Suburban Women's Health Specialists
03.2025 - 09.2025
CNA
Ascension ABMC
09.2024 - 05.2025
PCT/ Medical Assistant
Well Now Health
01.2024 - 09.2024
Phlebotomist
Alverno Laboratory
02.2022 - 02.2024
No Degree - Phlebotomy
Avid CNA
No Degree - Nursing
College of DuPage
High School Diploma -
Bartlett High School