Summary

Overview

Work History

Education

Skills

Job-related training

Timeline

Stephanie Wheetley

Administration

Yulee,FL

Summary

Detail-oriented administrative professional with extensive federal service experience in personnel support, records management, and administrative operations. Proven ability to maintain accurate documentation, manage sensitive information, and ensure compliance with established regulations and procedures. Recognized for exceptional organizational skills, reliability, and professionalism in fast-paced, highly structured environments. Committed to enhancing operational efficiency and delivering outstanding support to teams and stakeholders.

Overview

years of professional experience

Work History

Administrative Support Assistant / Union Steward, NFFE Local 2086

US Forest Service

10.2023 - Current

Series: 0303 - Grade: 05
Provide administrative support to fire, wildlife, recreation, law enforcement and district leadership.
Interpret and apply federal regulations for purchasing, records management,and documentation.
Serve the front desk by assisting visitors, issuing permits, providing forest information, and routing calls.
Process financial documents including purchase card packets, invoices.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Volunteered to help with special projects of varying degrees of complexity.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Maintain official files, personnel documents, controlled correspondence, and other internal communication.
Coordinate scheduling, calendars, meetings, logistics, room reservations, and internal communication.
Support onboarding tasks including I-9 verification, seasonal employee paperwork, and tracking hires.
Ensure compliance with the Privacy Act, USDA policy, records schedules, and federal guidelines.
Improve administrative process and recommend workflow enhancements.
Representing bargaining unit employees as a Union Steward under NFFE Local 2086, assisting with grievances, documentation, and labor-management communication.
Hours per week: 40

Bartender / Waitress

Debbie's Sportsman's Restaurant

03.2022 - Current

Provide bar service, prepare drinks, manage POS transactions, reconcile cash, and maintain inventory.
Assist with restocking, cleaning, and service delivery.
Deliver high quality customer service in a fast-paced environment.
Hours per week: 20

Key Carrier / Coordinator

TJX Companies

11.2019 - 12.2021

Ensures opening/closing procedures are executed in accordance with company guidelines
Acts as Manager on Duty in adherence with company policy and procedure.
Ensures store team performs tasks and daily activities in accordance with store plan; prioritizes as needed.
Addresses immediate customer service issues and provides appropriate coaching to Associates.
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates.
Partners with Management on Associate training needs to increase effectiveness.
Promoted loss prevention, safety awareness, and training for associates.
Hours per week: 40

Store Manager

Rent A Center

06.2012 - 05.2019

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
Created work schedules according to sales volume and number of employees.
Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels.
Engaged and interacted with customers to create positive shopping experience and drive optimal sales and profit levels.
Reconciled daily transactions to balance and log day to day finances with High Touch and Sims.
Kept inventories accurate with bi-weekly audits to identify and resolve variances.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Hours per week: 60

Branch Manager

Express Financial Services

02.2008 - 06.2012

Managed loan processing, staff supervision, customer accounts, and branch operations.
Ensured compliance with regulations and confidentiality requirements.
Produced financial documentation and performance reports.
Hours per week: 50