Stephanie Williams
Philadelphia,PA
Summary
Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in customer service industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply [professional customer service and 20 years of experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health Aide
Citizen Home Care
12.2018 - 03.2020
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Sales Associate
RadioShack
01.2014 - 11.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Reservation Agent
SEPTA CCT
01.2005 - 09.2007
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
- Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
Collections Agent
Tate & Kirlin Associates
04.2004 - 11.2005
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
Education
High School Diploma -
Overbrook High School
Philadelphia, PA04.1992
Skills
- Care Plan Management
- Medication Organization
- Client Documentation
- Progress Documentation
- Upselling
- Customer Needs Assessment
- Business Development
- Promotional Support
- Sales Development
- Customer Service
- Multi-Tasking Strength
- Payment Processing
Affiliations
- Loves to organize and structure problem solving solutions.
- My hobbies include reading and collecting antiques.
Certification
I also obtaina certificate in construction estimation .
References
References available upon request.
Timeline
Home Health Aide
Citizen Home Care
12.2018 - 03.2020
Sales Associate
RadioShack
01.2014 - 11.2017
Reservation Agent
SEPTA CCT
01.2005 - 09.2007
Collections Agent
Tate & Kirlin Associates
04.2004 - 11.2005
High School Diploma -
Overbrook High School
I also obtaina certificate in construction estimation .
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