Stephanie Wright
Fairborn,OH
Summary
At Key Bank, I spearheaded the teller team, enhancing operational efficiency and customer service standards. My proactive approach in mentoring and problem-solving significantly improved branch performance and client satisfaction. Skilled in transactions processing and fostering a positive workplace, I drove efforts in securing client data and optimizing service delivery, contributing to increased business referrals.
Overview
20
20
years of professional experience
Work History
Lead Teller
Key Bank
Beavercreek, OH
04.2005 - Current
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Investigated and promptly resolved issues with patron accounts.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Served as an essential resource for colleagues seeking guidance on policy interpretations or procedural clarifications.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Improved overall branch performance by sharing best practices and collaborating with coworkers to address areas of opportunity for growth.
Skills
- Positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Transactions processing
- Punctual and reliable
- Goal oriented
- Operational efficiency
Accomplishments
Teller Star June 2024
Timeline
Lead Teller
Key Bank
04.2005 - Current