Stephanie Yumang
Hanover ,PA
Summary
Dynamic and dedicated professional with a strong background in customer service at Lowe’s. Known for exceptional communication and attention to detail, I consistently enhance customer satisfaction and loyalty. My reliability and teamwork skills, combined with a commitment to excellence, drive successful outcomes in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Cashier
Lowe’s
Hanover PA
04.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate balance at end of shifts.
- Provided exceptional customer service by assisting with product inquiries and returns.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Driver
Lyft
York, PA
02.2020 - Current
- Ensured timely and safe transportation for passengers, enhancing customer satisfaction and loyalty.
- Navigated efficiently using GPS technology, optimizing routes to reduce wait times and fuel consumption.
- Conducted vehicle inspections regularly to maintain safety standards and ensure operational readiness.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Monitored local traffic patterns and adjusted driving strategies to enhance service delivery during peak hours.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Caregiver
Jessica & Friends Community
York, PA
12.2024 - 07.2025
- Provided compassionate support to individuals with diverse physical and emotional needs.
- Assisted clients with daily living activities, enhancing quality of life and independence.
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Monitored client health status, documenting changes and reporting to medical staff as necessary.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Dental Assistant
Ultra Dental
York, PA
01.2021 - 06.2022
- Assisted in patient examinations and procedures, ensuring comfort and safety throughout treatments.
- Prepared treatment rooms by sterilizing instruments and organizing materials for efficient workflow.
- Managed patient records using dental practice management software to ensure accuracy and compliance.
- Educated patients on oral hygiene practices and post-treatment care, enhancing patient understanding and engagement.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
Front Desk Receptionist
Kirby Vaccum
Wichita, KS
04.2003 - 10.2007
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and client satisfaction.
- Implemented office procedures to streamline workflow and improve communication among departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Education
Associate of Science - Dental Assistant
YTI Career Institute
York, PA08.2021
High School Diploma -
West York High School
York06.2003
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Attention to detail
- Honest and dependable
Timeline
Cashier
Lowe’s
04.2026 - Current
Caregiver
Jessica & Friends Community
12.2024 - 07.2025
Dental Assistant
Ultra Dental
01.2021 - 06.2022
Driver
Lyft
02.2020 - Current
Front Desk Receptionist
Kirby Vaccum
04.2003 - 10.2007
Associate of Science - Dental Assistant
YTI Career Institute
High School Diploma -
West York High School