Stephanie Zarate
Summary
Detail-oriented Office Manager with extensive experience in surgical coordination and staff training. Proven ability to enhance team efficiency and streamline processes, ensuring optimal patient care and office operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manger/Surgical Coordinator
Thurmond Eye Associates
Rio Grande City
06.2011 - 12.2025
- Supervised office staff, ensuring accountability and performance standards were met.
- Updated and maintained electronic filing systems for easy document retrieval.
- Trained new employees on office protocols and software systems.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Resolved office issues promptly to maintain a positive work environment.
- Conducted regular audits of office processes to identify areas for improvement.
- Collaborated with management to develop strategic plans for office operations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Facilitated pre-operative consultations by preparing patients and providing necessary procedural information.
- Oversaw surgical documentation to ensure compliance with industry regulations and internal policies.
- Communicated effectively with patients regarding their surgical journey, enhancing overall patient satisfaction.
- Streamlined the insurance verification process to expedite patient access to surgical care.
- Collaborated with multidisciplinary teams to ensure seamless patient care before and after surgery.
- Managed patient inquiries related to surgical procedures, providing clear information and support.
- Reviewed and organized surgical charts, ensuring all documentation met regulatory and operational standards.
- Facilitated communication between patients and healthcare providers, enhancing understanding of surgical processes.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Prepared patient discharge paperwork including follow up instructions for home care services if required by the doctor's order.
- Reviewed incoming referrals from primary care providers before scheduling any procedure or appointment.
- Scheduled follow-up appointments as designated by physician.
- Managed patient check-in and check-out procedures and processed payments.
- Scheduled and confirmed patient appointments and consultations.
Skills
- Office management
- Surgical coordination
- Staff supervision and training
- Electronic filing systems
Certification
Medical Office Specialist
Timeline
Office Manger/Surgical Coordinator
Thurmond Eye Associates
06.2011 - 12.2025