Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Zawada

Palm Beach Gardens,FL

Summary

To secure a position with a growth oriented company who appreciates a fast learning hard worker.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Palm Beach Endodontics
07.2021 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.

Surgical Assistant

South Florida Oral And Maxillofacial Surgery
03.2018 - Current
  • Prepared patient, sterilized and disinfected instruments, set up instrument trays and prepared materials
  • Provides assistance by keeping operating field clear, passing instruments and suctioning
  • Assisted in administering anesthesia and monitoring of vital signs under direction of the physician
  • Interviewed patients, took and recorded vital signs before procedures and gave pre-op/post-op instructions
  • Assisted with many surgical procedures under local and general anesthesia, including bone grafts and implants
  • Taking and developing X rays and CT scans

Bookkeeper

Big Dog Ranch Rescue
01.2016 - 03.2018
  • Performed accounts receivable and accounts payable functions
  • Balanced cash and posted sales invoices
  • Reconciled all bank and credit card accounts
  • Posted entries for payroll processing bi-weekly
  • Input data in an accurate and efficient manner
  • Execute wire transfers of funds

Billing Specialist

Vinakom Communications
11.2013 - 12.2015
  • Receiving and sorting incoming payments with attention to credibility
  • Resolved disputes and customer complaints
  • Issuing bills, receipts and invoices
  • Managing the status of accounts and balances and identifying inconsistencies
  • Bank and credit card reconciliation
  • Managed debt collection
  • Met monthly collection goals

Education

High School Diploma - undefined

Prospect High School
Mt Prospect, IL

Skills

  • Organization
  • Multitasking
  • Listening Skills
  • Team Player

    • Reliable

Timeline

Patient Care Coordinator

Palm Beach Endodontics
07.2021 - Current

Surgical Assistant

South Florida Oral And Maxillofacial Surgery
03.2018 - Current

Bookkeeper

Big Dog Ranch Rescue
01.2016 - 03.2018

Billing Specialist

Vinakom Communications
11.2013 - 12.2015

High School Diploma - undefined

Prospect High School

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Stephanie Zawada