Stephanie Brook Myrick
Fayetteville,NC
Summary
Dynamic automotive fixed operations leader with a proven track record in domestic, import, and luxury dealerships and stand alone repair facilities. Skilled in team building , enhancing operational efficiency, and customer satisfaction. Expert in OEM warranty policies and quality assurance, successfully increasing net profit margins by 9% through strategic process improvements and team mentorship. Committed to continuous improvement and servant leadership.
Overview
10
10
years of professional experience
Work History
General Manager
Main Street Automotive
Fayetteville, NC
01.2024 - 02.2026
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Performed diagnostic and troubleshooting procedures to identify root causes of mechanical and evaporative emissions issues.
- Resolved customer complaints in professional and timely manner.
- Completed employee reviews, maintained schedules, and performed weekly payroll duties.
Service Director
Hendrick Automotive Group - Rick Hendrick Toyota
04.2017 - 05.2018
- Directed daily operations of automotive dealership service department performing vehicle repair and maintenance services for 4,000+ customers monthly.
- Recruited, managed, and mentored 68 personnel including technicians, service advisors, and support staff as servant leader
- Successfully increased OEM warranty labor rate 10% within first 4 months of employment.
- Improved YOY net profit margin from 24% to 33% resulting in $540,000 increase to bottom line.
Service Manager
Hendrick Automotive Group - Hendrick Toyota Apex
Apex, NC
04.2016 - 03.2017
- Oversaw team of 111 service professionals at high-volume dealership producing $9.7 million in annual parts and labor gross profit.
- Implemented process improvements to reduce customer check-in and overall cycle time.
- Spearheaded dealership-wide safety training program earning company's first OSHA certification.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Bachelor of Arts - Sociology; Pre-Law concentration
12-2027
- Relevant Coursework: Communications & Research Methods
Associate of Applied Science - Criminal Justice Technology
05-2027
- Coursework in Constitutional Law, Ethics & Morality, and Investigative Principles.
- Member of Phi Beta Kappa Honor's Society
Skills
- Reynolds & Reynolds/CDK/Tekmetrik DMS
- Servant Leadership
- Customer Satisfaction & Retention
- Operational Productivity & Performance
- OEM Warranty Policies & Procedures
- Quality Assurance
Timeline
General Manager - Main Street Automotive
01.2024 - 02.2026
Service Director - Hendrick Automotive Group - Rick Hendrick Toyota
04.2017 - 05.2018
Service Manager - Hendrick Automotive Group - Hendrick Toyota Apex
04.2016 - 03.2017
University of North Carolina At Chapel Hill - Bachelor of Arts, Sociology; Pre-Law concentration
Fayetteville Technical Community College - Associate of Applied Science, Criminal Justice Technology