Stephanie Lockett
Argyle,TX
Overview
3
3
years of professional experience
Work History
Receptionist
Alexander And Associates Law Office
Lewisville, TX
09.2020 - 01.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed and updated client list of average 150 clients, court dates, locations, times and offenses.
- Confirmed trial, hearing and meeting appointments through attorney emails and ROA, communicated with clients and attorneys of information.
- Managed and updated multiple attorney calendars.
- Handled E-Filing Legal Documents.
- Drafted and managed all on boarding of new clients and documentation needed.
- Prepped Discovery and Trial binders.
- Handled all visitation details between attorneys and CPS clients.
- Provided support to Paralegal with phone calls, emails, drafting documents and filing.
- Provided clerical support by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
Office Manager / HR Support
Readerest
Bartonville, TX
01.2019 - 04.2020
- Performed billing, collection and reporting functions
- Created and finalized contracts for B2B deals with customers
- Completed bi-weekly payroll for employees
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Handled all incoming business and client requests for information
- Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns
- Drove implementation of T-Sheets software to automate office operations and precise payroll
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Created a company handbook to help address policy questions and define Readerest culture
- Created and implemented Readerest benefits such as PTO, sick leave and paid vacation
Administrative Assistant/Customer Service Representative
Readerest
Bartonville, TX
07.2018 - 02.2019
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Arranged rapid office equipment repair and maintenance with vendors
- Executed record filing system to improve document organization and management
- Processed invoices and expenses using both Shopify and QuickBooks
- Offered departmental administrative support
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Entered customer interaction details in Shopify to track requests, document problems and record solutions offered
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Education
Human Resources Management Essentials
Rutgers Business School
2018
Social Media Marketing
Rutgers Business School
2017
Skills
- Data Entry
- G-Suite
- Credit and collections
- MS Office Suite
- T-Sheets
- E-Filing
- Account management
- Customer service
- Office support (phones, faxing, filing)
- Familiarity with Registry of Actions, Court Calendars, Legal Documents
Timeline
Receptionist
Alexander And Associates Law Office
09.2020 - 01.2022
Office Manager / HR Support
Readerest
01.2019 - 04.2020
Administrative Assistant/Customer Service Representative
Readerest
07.2018 - 02.2019
Human Resources Management Essentials
Rutgers Business School
Social Media Marketing
Rutgers Business School