Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Stephanie Lopez

Winchester,VA

Summary

Personable and poised professional with a track record of surpassing expectations. Skilled in communication, negotiation, and problem-solving.. Creative and engaging business professional bringing several years of dynamic and diverse management experience. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.

Overview

24
24
years of professional experience

Work History

Instacart Shopper/Driver

Instacart
Winchester, VA
02.2019 - Current
  • Expertly shop for groceries and other items on behalf of Instacart customers, ensuring accuracy and quality
  • Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
  • Maintained meticulous records of completed orders, earnings, and related expenses for financial tracking
  • Recognized as one of Instacart's best shoppers.

Senior Account Specialist

Fiserv (formally First Data)
Hagerstown, MD
08.2017 - 03.2024
  • Exceeded company goals consistently and ranked at the top of the department for retention and customer satisfaction
  • Addressed Merchant Account Holder needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing including the electronic payments industry as a whole
  • Provided ongoing relationship development by making a personal connection in order to uncover the clients needs for prompt resolution
  • Analyzed accounts with clients to better assist in the break down of the complex interchange fees and variables into a language the client could then begin to conceptualize.

Customer Service Representative

Enterprise Holdings
Heathrow, FL
02.2014 - 07.2017
  • Performed rental car reservations for the VIP department and serviced accounts from the start of the rental agreement to close it out.
  • Championed product integrity and ethical behaviors in customer interactions and sales, and assisted branch managers as needed.
  • She was repeatedly recognized for customer satisfaction through appreciation letters and survey results, which averaged the highest for the team.

Corporate Account Manager

Staples Corporate
Maitland, FL
03.2006 - 12.2013
  • Account Manager for 850 accounts acquired through cold calling, referrals, and internal leads.
  • Focused on making an emotional connection, driving sales, and following through with resolving any issues.
  • Consistently recognized for exceeding sales goals at an average of 140%, placing me first on my team, and 2nd in the entire site.
  • Obtained a 12% year-over-year comp increase for account base, surpassing the site and the company average.
  • Developed and implemented strategies for increasing customer retention and satisfaction.
  • Helped clients achieve business goals by consulting on needs and developing customized solutions.
  • Met performance metrics, revenue growth, customer retention and new customer acquisition.

Innkeeper

Surf Hotel
Block Island, RI
10.2000 - 02.2006
  • Lived on site and served as one of the caretakers of the beachfront property
  • Managed all aspects of the property's daily operations, including but not limited to: breakfast, guest services, reservations; light cleaning, manage house/grounds repairs
  • Managed the housekeeping and restaurant staff of 10.

Education

Associate of Applied Science - Clinical Hypnotherapy

Hypnosis Motivation Institute
Tarzana, CA
02-2024

Skills

  • Ability to work under pressure
  • Relationship building
  • Time management
  • Customer retention
  • Banking and Merchant Accounts
  • Decision making
  • Billing/Collections
  • Leadership skills
  • Conflict resolution
  • Inside Sales/Outside Sales
  • Account Analysis
  • Social media management
  • Business Development
  • Account Reconciliation
  • Account management
  • Customer service

Personal Information

Relocation: Anywhere

Timeline

Instacart Shopper/Driver

Instacart
02.2019 - Current

Senior Account Specialist

Fiserv (formally First Data)
08.2017 - 03.2024

Customer Service Representative

Enterprise Holdings
02.2014 - 07.2017

Corporate Account Manager

Staples Corporate
03.2006 - 12.2013

Innkeeper

Surf Hotel
10.2000 - 02.2006

Associate of Applied Science - Clinical Hypnotherapy

Hypnosis Motivation Institute

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Stephanie Lopez