Tiffany Pugh
Berkeley,CA
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
20
20
years of professional experience
Work History
Instacart Shopper/Driver
Instacart
San Francisco, CA
03.2020 - Current
- Successfully fulfilled average of 20+ orders per day, ensuring timely and accurate delivery to customers
- Maintained 99% customer satisfaction rating through attention to detail and excellent communication
- Increased order fulfillment efficiency by 15% through implementation of personalized shopping system
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
Ramp Agent
McGee Air Services
San Francisco, CA
12.2019 - 08.2022
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 - 7 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated ground crew activities to complete objectives on schedule.
- Checked cargo and baggage for security to meet TSA regulations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Conducted thorough pre-flight checks for cargo and luggage, ensuring compliance with weight and safety regulations.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Delivered exceptional customer service by promptly addressing and resolving passenger inquiries and concerns regarding luggage.
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Minimized environmental impact by implementing more sustainable practices in waste management and equipment operation.
- Maintained cleanliness and organization in ramp areas, promoting safer work environment for all staff.
Sales Associate/Customer Service
Nordstrom
San Francisco, CA
05.2014 - 12.2019
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Merchandiser/MCA Captain
Sears
Concord, CA
04.2010 - 05.2014
- Perform leadership skills and follow up with leads on project performance.
- Fill merchandise to floor, to execute floorplans and lead small group assignments.
- Discuss and organize future floorplans with store management and check daily schedule for any deadlines.
- Always ensure the safety of the other customers and also assist teammates with transactions.
- Assign projects to other MCA employees and always ensure MCA projects are complete in good timing.
- Maintain high-performance for future opportunities.
- Sold special promotional displays and installed service display racks as required.
- Participated in on-going training.
- Used company and store handheld devices on a regular basis to collect accurate store level information for an assigned territory.
- Transmitted data collection daily via internet.
- Consistently met all company standard operational procedures as outlined in the Four Keys Basics for guest service.
- Re-merchandised selling space to regroup items and make space for new merchandise.
- Directed customers to appropriate sections when looking for specific products.
- Trained new employees on proper policies, protocols and procedures.
Merchandiser/Signer
Macy's
Concord, CA
11.2007 - 04.2010
- Facilitated completion of time sensitive deadlines by tracking paperwork and acting as liaison between clients and representing company while maintaining confidential information.
- Improved quality of client needs by recognizing and correcting errors and obtaining approval from management to make adjustments.
- Coordinated promotional displays ensuring alignment with brand guidelines and seasonal themes.
- Planned, scheduled, supervised, and assisted with planogram resets, store remodels, POP/POS placement, data
- Trained new employees on procedures for resets and in-store protocol.
- Completed in-store merchandising activities to meet or exceed the customers' expectations and increase P&G.
Receptionist/Telemarketer
Golden Gate State Financial
Dublin, CA
08.2005 - 11.2007
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
Education
High School Diploma -
Riverside Alternative High School
Pittsburg, CA06.2006
Skills
- Reliability and punctuality
- Strong work ethic
- Mobile app proficiency
- Quick learner
- Attention to detail
- Customer service
- Upbeat and outgoing attitude
- Safety procedures
- Motivated team player
Timeline
Instacart Shopper/Driver
Instacart
03.2020 - Current
Ramp Agent
McGee Air Services
12.2019 - 08.2022
Sales Associate/Customer Service
Nordstrom
05.2014 - 12.2019
Merchandiser/MCA Captain
Sears
04.2010 - 05.2014
Merchandiser/Signer
Macy's
11.2007 - 04.2010
Receptionist/Telemarketer
Golden Gate State Financial
08.2005 - 11.2007
High School Diploma -
Riverside Alternative High School