Stephanie Greene
Abingdon,MD
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Advisor
Freedom Mortgage Corporation
Columbia, MD
02.2024 - Current
- Advised customers on the most suitable loan product based on their individual circumstances.
- Negotiated terms and conditions of mortgage loans with customers.
- Prepared detailed financial analysis of borrowers' income and expenses in order to evaluate debt-to-income ratio.
- Assisted clients in completing necessary forms for submission of loan applications.
Leasing Consultant
Corvias Military Living
Fort Meade , MD
11.2022 - 02.2024
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Oversaw daily operations, maintenance and administration of various properties.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Maintained accurate records of correspondence with and from tenants.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
Lead Leasing Consultant
Liberty Military Housing
Washington, DC
11.2021 - 06.2022
- Recognized by management for providing exceptional customer service.
- Modified existing software systems to enhance performance and add new features.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed and oversaw operations, maintenance and administration of properties.
Sales Professional
Service Coordination, Inc
Baltimore, MD
09.2018 - 09.2020
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Leveraged CRM system to manage sales activities and track sales performance.
- Created presentations demonstrating the value proposition of products and services.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Remarkable professionalism and confidence with the ability to relate and interact with diverse backgrounds.
Sales Director
Stonemor Partners
Bensalem, PA
10.2014 - 08.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Oversaw regional and local sales managers and staff.
- Developed incentive programs to motivate staff towards achieving set targets.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Coached and mentored team members to build sales and negotiation skills.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Education
Associate of Applied Science - Health Sciences
Ultimate Medical Academy
12-2022
License Of Cosmetology
Hair Academy Inc -
Hyattsville, MD01-2001
Skills
- Sales Expertise
- Background Check Process
- Reporting and Correspondence
- Networking and Relationship Building
- Presentations and Public Speaking
- Operations
- Document Preparation
- Interpersonal Relations
Accomplishments
- Recipient of Chairman's Award
- Awarded for Top Producer in Region
- JD Powers for Exceptional Customer Service
References
References available upon request.
Timeline
Mortgage Loan Advisor
Freedom Mortgage Corporation
02.2024 - Current
Leasing Consultant
Corvias Military Living
11.2022 - 02.2024
Lead Leasing Consultant
Liberty Military Housing
11.2021 - 06.2022
Sales Professional
Service Coordination, Inc
09.2018 - 09.2020
Sales Director
Stonemor Partners
10.2014 - 08.2018
Associate of Applied Science - Health Sciences
Ultimate Medical Academy
License Of Cosmetology
Hair Academy Inc -