Stephannie Gutierrez
Whittier,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
THML Clothing
Gardena, CA
07.2024 - Current
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Processed orders and returns efficiently using company software systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Program Leader
Think Together, Inc
Moreno Valley, CA
01.2021 - 06.2024
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
- Implemented well-received activities and events.
- Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
- Improved program efficiency by streamlining processes and implementing best practices.
- Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
- Led program development initiatives to enhance educational outcomes for students.
Sales Associate
Crocs
Commerce, CA
01.2018 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Sociology
California State Polytechnic University
Pomona, CA05.2024
Skills
- Activity Planning
- Microsoft Office Suite
- Interpersonal Communication
- Problem resolution
- Cooperative Colleague
- Coaching and Mentoring
- Critical thinking
- Computer proficiency
- Customer relations
Timeline
Customer Service Representative
THML Clothing
07.2024 - Current
Program Leader
Think Together, Inc
01.2021 - 06.2024
Sales Associate
Crocs
01.2018 - 10.2020
Bachelor of Arts - Sociology
California State Polytechnic University