Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Batsch

Vancouver,WA

Summary

Seasoned Store Manager specializing in management of retail locations. Professionally skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Successfully boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

26
26
years of professional experience

Work History

Store Manager

Kroger
01.2005 - 06.2019
  • Reduced operational risks while organizing data to forecast performance trends.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Department Manager

Kroger / Fred Meyer
01.2000 - 01.2005
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Kroger / Fred Meyer
12.1993 - 01.2000
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Developed strategy to increase sales and drive profits.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Monitored security to protect employees, customers and property.

Education

High School Diploma -

Sam Barlow High School
Gresham, OR

Skills

  • Revenue Growth
  • Financial Oversight
  • Team leadership and coaching
  • Direct Sales
  • Promotional planning
  • Operations
  • Staff training/development
  • Loss Prevention Procedures
  • Team motivation
  • Store Merchandising
  • Vendor Management
  • Recruitment and hiring
  • Customer Service
  • Employee Relations
  • Facilities Management

Timeline

Store Manager

Kroger
01.2005 - 06.2019

Department Manager

Kroger / Fred Meyer
01.2000 - 01.2005

Assistant Manager

Kroger / Fred Meyer
12.1993 - 01.2000

High School Diploma -

Sam Barlow High School

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Stephen Batsch