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Stephen Berger
Retail Store Manager
Franklin,TN
Summary
Detail-oriented selling manager with 10 years of luxury experience. Expert in retail industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in running a tight ship and always making a profit.
Overview
11
11
years of professional experience
Work History
Associate Store Manager
Casper
Nashville, TN
06.2019 - Current
- #2 in Company sales for 2020, #1 in District sales for 2021. Most mattresses sold company wide in 2020.
- Promoted to acting Store Manager in Quarter 3 of 2021.
- Store consistently performs over 100% to plan under my supervision.
- Respond quickly and effectively to customer concerns, working with market manager to raise customer satisfaction.
- Recruit top talent from my work history and facilitate talent development of each new hire.
- Verified monthly inventory counts.
- Apply Key Performance Indicator data to evaluate selling specialists on weekly basis to evaluate what to improve in coming week.
- Review sales and gross profit reports to determine options for increasing market growth quarterly via P and L charts.
Associate Store Manager / Department Manager
Dillard's
Nashville, TN
10.2014 - 05.2019
- Department Manager over Jewelry/Luxury Handbags with staff of 20.
- Merchandising, promotion and brand loyalty efforts for several luxury vendors including Louis Vuitton, Coach, James Avery, Gucci and Hermes.
- Department Manager over Kids/Children's departments.
- Actively tried to promote associates into management positions.
- Managed opening and closing procedures for entire 2 story store.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled 5 separate departments on monthly basis.
- Approved regular payroll submissions for up to 20 employees.
- Reviewed yearly and bi-yearly progress reports with employees to determine raise status.
- Heavily involved in internal/external shrink with our LP department and camera room.
Store Manager
Bachrach
Nashville, TN
10.2010 - 08.2014
- #4 in Company wide sales 2011-2014. Twice promoted in that period. #1 in District Sales 2011-2014.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- In charge of monthly and yearly inventory counts.
- Coached sales associates with mock selling. Played role of selling manager and led by example.
- Visual and Display of new products and rotation of older products.
- Optimized internal policies to maintain responsiveness to demands.
- Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed cash control and store opening and closing procedures.
Education
Some College (No Degree) - Business Administration And Management
Nicholls State University
Thibodaux, LASkills
Customer experience
Goals and performance
Order management
Stock management
Operations
Systems and software programs
Staff Scheduling
Staff Management
Cost Control
Sales growth
New-Hire Training
Google Drive
Software
Excel
Professional Musician
Professional musician from my days in Thibodaux, LA. Recorded a few albums in Nashville and eventually settled into retail management as my chosen Profession.
Timeline
Associate Store Manager
Casper
06.2019 - Current
Associate Store Manager / Department Manager
Dillard's
10.2014 - 05.2019
Store Manager
Bachrach
10.2010 - 08.2014
Some College (No Degree) - Business Administration And Management
Nicholls State University