Summary
Overview
Work History
Education
Skills
Software
Professional Musician
Timeline
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Stephen Berger

Retail Store Manager
Franklin,TN

Summary

Detail-oriented selling manager with 10 years of luxury experience. Expert in retail industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in running a tight ship and always making a profit.

Overview

11
11
years of professional experience

Work History

Associate Store Manager

Casper
Nashville, TN
06.2019 - Current
  • #2 in Company sales for 2020, #1 in District sales for 2021. Most mattresses sold company wide in 2020.
  • Promoted to acting Store Manager in Quarter 3 of 2021.
  • Store consistently performs over 100% to plan under my supervision.
  • Respond quickly and effectively to customer concerns, working with market manager to raise customer satisfaction.
  • Recruit top talent from my work history and facilitate talent development of each new hire.
  • Verified monthly inventory counts.
  • Apply Key Performance Indicator data to evaluate selling specialists on weekly basis to evaluate what to improve in coming week.
  • Review sales and gross profit reports to determine options for increasing market growth quarterly via P and L charts.

Associate Store Manager / Department Manager

Dillard's
Nashville, TN
10.2014 - 05.2019
  • Department Manager over Jewelry/Luxury Handbags with staff of 20.
  • Merchandising, promotion and brand loyalty efforts for several luxury vendors including Louis Vuitton, Coach, James Avery, Gucci and Hermes.
  • Department Manager over Kids/Children's departments.
  • Actively tried to promote associates into management positions.
  • Managed opening and closing procedures for entire 2 story store.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Scheduled 5 separate departments on monthly basis.
  • Approved regular payroll submissions for up to 20 employees.
  • Reviewed yearly and bi-yearly progress reports with employees to determine raise status.
  • Heavily involved in internal/external shrink with our LP department and camera room.

Store Manager

Bachrach
Nashville, TN
10.2010 - 08.2014
  • #4 in Company wide sales 2011-2014. Twice promoted in that period. #1 in District Sales 2011-2014.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • In charge of monthly and yearly inventory counts.
  • Coached sales associates with mock selling. Played role of selling manager and led by example.
  • Visual and Display of new products and rotation of older products.
  • Optimized internal policies to maintain responsiveness to demands.
  • Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed cash control and store opening and closing procedures.

Education

Some College (No Degree) - Business Administration And Management

Nicholls State University
Thibodaux, LA

Skills

    Customer experience

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Software

Google Docs

Excel

Professional Musician

Professional musician from my days in Thibodaux, LA. Recorded a few albums in Nashville and eventually settled into retail management as my chosen Profession.

Timeline

Associate Store Manager

Casper
06.2019 - Current

Associate Store Manager / Department Manager

Dillard's
10.2014 - 05.2019

Store Manager

Bachrach
10.2010 - 08.2014

Some College (No Degree) - Business Administration And Management

Nicholls State University

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Stephen BergerRetail Store Manager