Stephen Brookbank

(I voluntarily resigned this position in order to pursue other alternative interests)

Client Business Solutions

Partnering with Wholesale ISO's and Full-Service Providers (FSPs). Developing solutions to market challenges and negotiating Client contract and contract renewals. Leading business development efforts for existing Clients' activities and services, delivering timely initiatives and opportunities.

• Working cross-functionally with all areas of the organization. Strategically focused and responsible for Client satisfaction and overall management.
• Managing a portfolio of Clients, driving P&L growth of several millions dollars of net revenue per contract.

As an independent contractor, consulted with GLG Clients regarding precise needs with payment projects, various Acquirers and processors, competitive positioning, products needs, etc. in a trusted, anonymous environment.

Executive Director & GM - 2013 to 2018

Managed, mentor and develop a remote team of highly performing corporate relationship managers (CRM) across several different geographic territories servicing direct business Clients

• Achieved P&L revenue growth of several hundred large, national and international Clients, servicing several Clients with portfolios of net revenue in excess of millions of dollars.
• Responsible for resolving challenges, all contract negotiations, contract pricing, term renewals, budget and forecasts, portfolio reviews, as well as cross-sales and all revenue opportunities.

Director, Wholesale Partner Channel - 2008 to 2012

• Managed, mentored and developed a team of account managers growing a P&L of Referral Partners, Wholesale Partners of Full-service Retail ISOs, Front-end Only Partners and BIN Sponsorship Clients.
• Rebuilt our full-service Retail ISO programs from scratch and within twenty-four months were in excess of 42K merchants, >$8B annual M/V $ volume.

Director, Referral Partnership Progams - 1999 to 2008

• Managed, mentored and developed a team of account executives maintaining a portfolio of Referral Partners in excess of 400+ relationships in the auto-industry, hospitality, franchisees and association non-profits.
• Responsible for P&L growth, service levels, program pricing and negotiation of rates and fees for a portfolio of 96K businesses.
• Led cross-functional teams to enhance operational efficiency and optimize merchant service solutions.
• Analyzed market trends to identify opportunities and drive innovative product offerings for merchants.