Stephen Burns
Portland,Oregon
Summary
Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Overview
39
39
years of professional experience
Work History
Store Manager
Hallmark
Denver, Colorado
05.2006 - Current
Delivered excellent customer service by setting an example and holding the team to that standard.
Implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Served as an informational resource for other district stores.
Collected payroll data for the district to assist DM in payroll control.
Trained all new managers on store procedures and policies.
Realtor/Office Manager
Olde Verandah Real Estate Company
Orlando, Florida
01.2005 - 05.2006
Managed a Real Estate Broker's office.
Completed and executed real estate contracts.
Served as an agent for both real estate buyers and sellers.
Operations Manager
TJMaxx
Orlando, Florida
05.2002 - 12.2004
Hired, trained and motivated a team of over 90 full and part-time associates.
Ensured the proper processing and display of merchandise.
Managed the daily activities of the sales floor.
Monitored store supply budgets.
Ensured received goods moved to the sales floor within 24 hours.
Store Manager
Linens 'n Things
Orlando, Florida
10.1986 - 04.2002
Education
Bachelor of Science - Business Administration
University of Florida
1983
Skills
- Retail inventory management
- Store opening and closing procedures
- Proficient in store operations
- Exceptional leader
- Analytical--uses reports to manage business
- Recruiting and interviewing
- Service-oriented
- Reliable
- Team-oriented
- Conflict resolution skills
Accomplishments
Interviewed candidates and successfully staffed 5 new store locations.
Recruited and interviewed store manager candidates to fill open positions in the district.
Inventory Expert for the Denver district.
Trained and promoted three associates into the Assistant Manager position in various stores.
Managed the highest volume store in the district.
Maintained expense, payroll and shrinkage control within company standards.
Managed the lowest turnover store in the Denver district.
Timeline
Store Manager
Hallmark
05.2006 - Current
Realtor/Office Manager
Olde Verandah Real Estate Company
01.2005 - 05.2006
Operations Manager
TJMaxx
05.2002 - 12.2004
Store Manager
Linens 'n Things
10.1986 - 04.2002
Bachelor of Science - Business Administration
University of Florida