Stephen Cochran
Pittsburgh,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Realtor
Realty One Group Platinum
11.2020 - Current
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Contributed to the success of the real estate agency by consistently meeting or exceeding sales targets.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
Bartender Trainer
Olive Garden Restaurant
01.2003 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
Education
No Degree - Allied Health
Community College of Allegheny County
Pittsburgh, PACertificate - Real Estate
Aceable Agents Real Estate School
05.2020
Diploma - General Studies
Montour High School
Mckees Rocks, PA06.1994
High School Diploma -
Parkway West Technical School
Pittsburgh, PA06.1994
Skills
- Closing Support
- Pricing Negotiation
- Administrative Support
- Client Relations
- Sales Negotiation
- Staff Management
- Networking and prospecting
- Effective communication
- Client Needs Assessment
- Client-Oriented
- Pennsylvania Association of Realtors
Timeline
Realtor
Realty One Group Platinum
11.2020 - Current
Bartender Trainer
Olive Garden Restaurant
01.2003 - Current
No Degree - Allied Health
Community College of Allegheny County
Certificate - Real Estate
Aceable Agents Real Estate School
Diploma - General Studies
Montour High School
High School Diploma -
Parkway West Technical School
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