Stephen Cooper
Atlanta,GA
Summary
Dedicated concierge with strong customer service and complaint resolution skills. Committed to maintaining a welcoming environment while ensuring effective communication and efficient problem-solving.
Overview
1
1
Certification
44
44
years of professional experience
Work History
Concierge
First Services Residential
Atlanta, GA
02.2026 - Current
- Provided exceptional customer service while assisting residents with inquiries.
- Coordinated maintenance requests and ensured timely follow-up on service completion.
- Managed visitor access to uphold security protocols and enhance safety.
- Processed mail and packages for residents with efficiency and accuracy.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Answered guest questions regarding local area, facilities and amenities.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
Concierge
NFC Amenity
Atlanta, GA
08.2023 - Current
- Same concierge duties as above.
Real Estate Agent
Several
Atlanta, GA
03.1986 - 08.2023
- Guided clients through property buying and selling processes.
- Conducted market analysis to determine property values and trends.
- Negotiated contracts and agreements between buyers and sellers.
- Developed marketing strategies to promote properties effectively.
- Managed real estate transactions from initiation to closing.
Cashier, Meat Clerk, Bookkeeper
Bi Lo Grocery
Martinez, GA
01.1983 - 03.1986
- Processed customer transactions accurately and efficiently at Bi Lo Grocery.
- Maintained organized cash registers and ensured proper cash handling procedures.
- Managed inventory levels by restocking shelves as needed during shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customers' questions and provided information on store procedures or policies.
- Prepared and packaged various cuts of meat for display and sale.
- Stocked shelves with fresh meat products to ensure availability.
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained accurate financial records for daily transactions and expenses.
Education
Associate Business Administration - Business
Georgia Military College
Milledgeville, GA01-1985
Skills
- Customer service
- Complaint resolution
- Administrative support
- Security protocols
- Attention to detail
- Effective communication
- Professional presence
- Strong work ethic
- Hospitality
- Cash handling
- Bookkeeping
- Reservation coordination
- Problem-solving
Certification
- Real Estate License
Timeline
Concierge
First Services Residential
02.2026 - Current
Concierge
NFC Amenity
08.2023 - Current
Real Estate Agent
Several
03.1986 - 08.2023
Cashier, Meat Clerk, Bookkeeper
Bi Lo Grocery
01.1983 - 03.1986
Associate Business Administration - Business
Georgia Military College