Stephen DePaulis
Fayetteville
Summary
Customer-focused professional with a proven track record in delivering exceptional service. My experience over the course of twenty years in high-pressure environments has given me the ability to quickly adapt and meet the inevitable challenges that pop up in the work environment.
Overview
21
21
years of professional experience
Work History
Income Maintenance Caseworker
Onondaga County DSS
Syracuse, NY
02.2011 - Current
- Processed applications and renewals, ensuring compliance with federal and state regulations.
- Processed applications and renewals, ensuring compliance with federal and state regulations, including staying timely on all of my assigned cases
- Collaborated with community organizations to facilitate access to resources for clients in need.
- Provided training and mentorship to new staff on case management best practices and system navigation.
- Conducted daily face to face interviews with applicants that required quick decision making on behalf of applicants in crisis and the ability to deliver bad news in a palatable way
Uber Driver
Uber
Syracuse, NY
04.2018 - Current
- Ensured timely and safe transportation for passengers across diverse locations.
- Maintained high customer satisfaction ratings through effective communication and service. My rating over the course of 9758 rides is 4.99 without a solitary conduct complaint over the course of any of those rides
Multifunction Printer Assembly Technician
COMDOC
Syracuse, NY
01.2010 - 02.2011
- Operated advanced printing equipment to ensure high-quality output for various projects.
- Collaborated with design teams to troubleshoot and resolve printing issues promptly.
- Monitored production processes, identifying areas for efficiency improvements and workflow optimization.
- Trained new team members on equipment operation and safety procedures to maintain compliance.
Bakery Worker
Wegmans
Fayetteville, NY
08.2005 - 02.2014
- Operated baking equipment to produce high-quality bread and pastries.
- Assisted team members in preparing ingredients, ensuring timely production schedules.
- Maintained cleanliness and organization of bakery workstations to ensure food safety compliance.
- Monitored inventory levels, facilitating efficient ordering of supplies for bakery operations.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ04-2026
Skills
- Customer service
- Problem-solving
- Team collaboration
- Case management
- Teamwork
- Collaboration
- Excel under pressure
Timeline
Uber Driver
Uber
04.2018 - Current
Income Maintenance Caseworker
Onondaga County DSS
02.2011 - Current
Multifunction Printer Assembly Technician
COMDOC
01.2010 - 02.2011
Bakery Worker
Wegmans
08.2005 - 02.2014
Bachelor of Science - Business
University of Phoenix