Stephen Frayer
Alabaster
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lowes Home Improvment
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Service Technician
American Petroleum
11.2023 - 01.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Mapco Express
11.2022 - 10.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Service Technician
Circle K
08.2004 - 10.2022
- Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Education
Kent Roosevelt HS
Kent, OHSkills
- Critical thinking
- Customer relations
- Team development
- Technical support
Certification
Gilbarco / Passport certified technician
Timeline
Customer Service Representative
Lowes Home Improvment
04.2025 - Current
Service Technician
American Petroleum
11.2023 - 01.2025
Service Technician
Mapco Express
11.2022 - 10.2024
Service Technician
Circle K
08.2004 - 10.2022
Kent Roosevelt HS
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