Stephen Giercyk
Rochester
Summary
A diligent and detail-oriented professional with a proven track record in order management, customer service, and logistics coordination. Has deep passion for always learning news skills and a strong work ethic. Known for being a reliable and hardworking individual, consistently delivering exceptional results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Rochester Colonial
09.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled order entry for the Retail division of the business, working collaboratively with a team of salesman to ensure smoothness in the sales process
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Manager
Fiorito Property Services
08.2023 - 09.2024
- Optimized daily route planning by considering the strengths of current employees, distances of client locations, and utilizing time management skills.
- Consistently acted as a leader by showcasing and teaching skills related to landscaping, as well as monitoring the performances of other employees and addressing customer concerns.
- Increased profits of the company by organizing the process of collecting payments from the clients, considering and creating prices of projects in comparison to the wages of other employees, and recording tool costs of the business.
- Created promotional materials, such as flyers and lawn signs, to attract new clients and increase company visibility in the community.
Supply Chain and Quality Control Specialist
MF Supply
11.2022 - 08.2023
- Demonstrated expertise in sourcing and pricing fasteners, screws, nails, and related products, maintaining competitive rates while maximizing profitability.
- Achieved exemplary performance by consistently ranking among the top contributors in order processing, quoting, and sourcing.
- Overseen and expedited the successful shipping of customer packages, selecting the correct methods and recording the correct data to ensure profitability of every customer order regardless of size.
- Conducted thorough and comprehensive quality checks on hundreds of fastener items, ensuring adherence to strict industry standards and customer satisfaction.
Substitute Teacher, K-12
Green Brook Middle School
01.2021 - 06.2021
- Directed the Junior Orchestra, Senior Orchestra, Junior Choir, and Senior Choir of Green Brook Middle School.
- Assumed the role of teacher during the primary teacher’s paternity leave and maintained their classroom routines, lessons, and programs in their absence.
- Created and lesson plans, assignments, and learning units for students during their primary teacher’s absence.
- Reported to and worked hand in hand with the principal to provide the best educational plans for all students, report academic growth through overall and individual goals for students and their assignments, and implemented plans to help students with learning disabilities.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Education
B.M. Certification K-12 - Music Education
William Paterson University of New Jersey
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Staff Training and Development
- Operations Management
- Recruiting and interviewing
- Sales Strategies
- Strategic Planning
- Data Entry
- Accounting
Accomplishments
2022 New Jersey Department of Education’s Distinguished Clinical Intern
Timeline
Customer Service Associate
Rochester Colonial
09.2024 - Current
Assistant Manager
Fiorito Property Services
08.2023 - 09.2024
Supply Chain and Quality Control Specialist
MF Supply
11.2022 - 08.2023
Substitute Teacher, K-12
Green Brook Middle School
01.2021 - 06.2021
B.M. Certification K-12 - Music Education
William Paterson University of New Jersey
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