Stephen Gigantiello
Management
Mableton,GA
Summary
Accomplished Hospitality and Meeting Management professional offering diverse experience in business management, project coordination and customer service. Proven history of successfully engaging with clients and business audiences.
Overview
1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Account Executive
Shepard Exposition Services
Atlanta, GA
01.2020 - 06.2020
- Managed all trade show logistics and operations, including schedule creation, budget administration, support staff, vendor services and volunteers.
- Strengthened client relationships with proactive and collaborative approach to understanding and managing needs.
- Marketed and sold solutions and services to client stakeholders across multiple levels.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Director of Catering & Conference Services
Kimpton Overland Hotel
Atlanta, GA
10.2017 - 01.2020
- Responsible for prospecting, cultivating, and soliciting new and repeat catering/event business opportunities.
- Negotiated and contracted meeting space, food & beverage pricing, and venue services within approved booking guidelines.
- Prepared monthly food, beverage, and room rental forecasting, focusing on market trends and anticipated valley periods.
- Developed departmental processes and strategies to increase revenues and optimize workflow.
- Supervised daily operations of departmental staff including scheduling, training, and performance evaluation.
Conference Services Manager
InterContinental Buckhead Atlanta
Atlanta, GA
07.2016 - 10.2017
- As primary client contact, directed and managed all on-property event logistics from contract signature through final billing.
- Ensured seamless client experience through effective operations management and departmental communications.
- Consulted with client teams to develop event proposals according to established objectives, expectations, and budget.
- Prepared and managed flow of all event related documentation including event orders, group resumes, client correspondence and final billing.
Meeting & Expositions Manager
The Kellen Company
Atlanta, GA
03.2008 - 07.2016
- Planned and managed all meeting and tradeshow logistics for events of up to 2,000 attendees.
- Developed and managed meeting and event budgets up to $500,000, working closely with executive-level client teams to advise on forecasting and revenue benchmarking.
- Directed RFP process through various software platforms for site selection and applicable third-party services.
- Partnered with CVBs and global hotel sales teams on behalf of clients to secure best value dates, identify dynamic meeting destinations and leverage buying power.
- Negotiated all hotel, convention center and vendor contracts with focus on limiting client liabilities.
- Simultaneously managed multiple hotel room blocks, with focus on mitigating attrition through effective benchmarking and historical data trends.
- Responsible for food & beverage development and maintaining budget integrity by effectively managing function guarantees and agenda flow.
- Compiled and regularly presented on scope-of-work spreadsheets and progress updates for Board and Executive Committee members.
- Directed and managed all onsite staff and third-party vendors.
- Finalized all program billing and reconciled budget for post-event presentation to client teams.
Education
No Degree - Journalism
University Of Georgia
Athens, GA 09.1985 - 06.1987
Skills
Project Management
Account Management
Contract Negotiation
Budget Development
Database Management
Social Media Marketing
Training & Development
Forecast preparation
Customer Relations
Written and verbal communication
Service management
Business administration
Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Healthcare Meeting Compliance Certificate
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Account Executive
Shepard Exposition Services
01.2020 - 06.2020
Healthcare Meeting Compliance Certificate
10-2019
Director of Catering & Conference Services
Kimpton Overland Hotel
10.2017 - 01.2020
Conference Services Manager
InterContinental Buckhead Atlanta
07.2016 - 10.2017
Meeting & Expositions Manager
The Kellen Company
03.2008 - 07.2016
No Degree - Journalism
University Of Georgia
09.1985 - 06.1987