Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Received customer vehicles and document repair concerns
Monitor repairs with customers vehicles through shop
Submit warranty claims
Deliver vehicles to customers upon completion of repairs
Experienced with Reynold and Reynolds and ADP Systems
Oversee employees in all departments
Order all departments in store
Maintain stock level
Receive all vendors
Help stock all departments of store
Oversee production of Technicians and Service Advisors
Monitor shop production and customer service index
Write body shop estimates. correspond with insurance adjusters
and customers
Submit warranty claims for repairs on vehicles
Experience with Reynolds and Reynolds and ADP Systems
Oversee employees and their daily tasks
Oversee daily operations of store including stock levels, financial reports and ordering merchandise for all departments
Receive all outside vendors
Help stock all departments of store